Last updated October 21, 2026
Emailgistics vs Front
The Front alternative for Outlook: shared inbox features without switching platforms.
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Trusted by global teams across banking, healthcare, logistics, and beyond
Front replaces Outlook. Emailgistics enhances it.
Front requires moving your team into a separate shared inbox interface. Emailgistics improves the shared mailboxes you already use in Outlook by adding automated assignment, SLAs, analytics, reporting, and AI-accelerated replies, without the cost of running a second system.
Keep your team and your data in Outlook
Native Microsoft 365 workflows vs a standalone external inbox
| Feature |  | Front |
|---|---|---|
| Microsoft 365 native | Yes, lives inside Outlook | No, separate platform |
| Automated email assignment | Yes | Yes |
| SLA tracking | Outlook-native | Not Outlook-native |
| AI-enhanced speed | AI-accelerated replies + summaries | AI in external UI |
| Analytics | Advanced, Outlook-based | Not tied to M365 data |
| Reporting | Detailed team + mailbox reporting | Reporting outside Outlook |
| Where email lives | Message bodies stay in Exchange Online | Synced into Front’s platform |
| Setup | Live in under an hour, no migration | A new platform to roll out and learn |
| Duplicate-reply prevention | Single ownership: one owner per email | Collision alerts when two people open an email |
| Price (billed annually, Oct 2026) | $11 to $46 per user per month | $25 to $105 per seat per month |
Moving to Front vs. adding Emailgistics
Front is a separate platform, so adopting it means moving your team’s daily email work out of Outlook. Emailgistics adds the same kind of structure to the shared mailboxes you already have, without changing where people work.
- Where your team works: a new app for every agent vs. an add-in inside Outlook.
- Your mailbox: synced into Front vs. staying in Exchange Online.
- Training: a new interface to learn vs. nothing new to learn.
- Rollout: a platform switch vs. live in under an hour.
Compare the cost too: Emailgistics plans start at $11 per user per month. See Emailgistics pricing.
Why teams choose Emailgistics over Front
- No new interface: your team stays in Outlook
- Gain visibility, SLAs, analytics, and reporting inside Microsoft 365
- AI-enhanced response speed inside your existing workflow
- No data migration or external storage
- Easy rollout across departments using shared mailboxes
- Plans from $11 per user per month, versus $25 per seat for Front
Front replaces Outlook with its own shared inbox interface, requiring teams to work in a separate platform. Emailgistics enhances the existing Outlook shared mailbox by adding assignment, SLAs, analytics, reporting, and AI-enhanced replies directly inside Microsoft 365. For teams that want structure without replacing their inbox, Emailgistics offers a more native approach.
Emailgistics is a better fit for teams already standardized on Microsoft 365 who want to keep Outlook as their primary workspace and their email inside Microsoft 365. Front works best for teams willing to move daily email work into a standalone inbox platform. Organizations that prefer minimal workflow disruption often choose Emailgistics.
Emailgistics emphasizes clear ownership through assignment, SLAs, and performance tracking applied directly to shared mailbox email. Front focuses on shared visibility within its interface, which can make responsibility less explicit. Teams that need measurable accountability often prefer Emailgistics’ inbox-level approach.
Emailgistics is designed to scale across multiple shared mailboxes with centralized analytics and reporting inside Microsoft 365. Front scales as a separate system that must be managed alongside Outlook. For departments running many operational inboxes, Emailgistics typically offers simpler long-term administration.
Yes. Emailgistics gives Microsoft 365 teams the shared inbox features they look for in Front, including assignment, SLA alerts, internal notes and reporting, but inside Outlook on the shared mailboxes they already have. There is no new platform to learn and no mail to migrate.
Emailgistics costs $11 to $46 per user per month billed annually. Front costs $25 to $105 per seat per month billed annually, per Front’s pricing page as of October 2026. For a 10-person team on each company’s entry plan, that is $1,320 a year for Emailgistics versus $3,000 for Front.
Front uses collision detection to warn agents when two people open the same email. Emailgistics doesn’t need it: every email is routed to exactly one owner, so duplicate replies can’t happen. Reassign anytime, and ownership moves with it.
No. Emailgistics works on top of your existing Microsoft 365 shared mailboxes, so there is nothing to move. Email stays in Exchange Online, your team keeps working in Outlook, and setup is a short checklist and one guided onboarding session with your Microsoft 365 admin.
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