Case studies
Teams that own every email
Retailers, manufacturers, insurers, government contractors and charities use Emailgistics to run their Outlook shared mailboxes. Here are their results, in their own words.
Who uses Emailgistics?
Emailgistics is used by 10,000+ people at 400+ organizations, from Canadian Tire and Specsavers to JTF Gov, Aviso Wealth and Age UK. Teams use it to give every shared mailbox email one owner, meet response time targets and report on performance, without leaving Outlook.
Customer results by industry
Every number below comes from a published case study. Read the full story for how each team set up Emailgistics.
Retail
Emailgistics for retail-
99%
of dealer emails answered within SLA, averaging about 3 hours
Read the case study“Our response time floats around the 3-hour mark, which is amazing and well-exceeds our 48-hour turnaround goals.”
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800+
emails a day at peak, across Australia and New Zealand
Read the case study“It takes 2 minutes to update a template, and it updates for all the agents, so everyone’s always using the same updated version.”
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6h
average close time, with 99% of emails closed within SLA
Read the case study“During onboarding, we showed our users the new features in Outlook. Most didn’t even realize it was a new tool at first.”
Manufacturing, distribution and facilities
Emailgistics for manufacturing-
1h 20m
average reply time, when it used to take a day or more
Read the case study“By using Emailgistics, we have been able to set targets for response times and have proof that we are meeting those goals.”
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15%
fewer phone calls, with 25% more emails handled
Read the case study“Our customers noticed how much Emailgistics improved our quality of service through email.”
-
98%
of emails answered within a 1‑hour SLA
Read the case study“For anyone using a shared mailbox in Outlook, I would definitely recommend Emailgistics.”
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6+ hours
of manual triage and assignment saved every day
Automatic assignment replaced a dedicated triage role, and missing or deleted emails have been eliminated.
Read the case study -
100%
visibility into the status of every shared mailbox email
Rules, primary and backup assignees and round robin turned an unreliable shared mailbox into one where no customer email is missed.
Read the case study
Insurance and finance
Emailgistics for insurance and finance-
125+
users across 8+ shared mailboxes in two countries
Rules and automatic assignment replaced administrators assigning sales, product and claims email by hand, and lost or deleted emails stopped.
Read the case study -
25
customer service advisors handling email in 22 languages
Read the case study“As someone who manages a team of 25 people, it’s become much easier for me to know and see everything and, [as] a result, deal with situations more effectively.”
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30+
shared mailboxes for client requests across three departments
Read the case study“Emailgistics user performance reports allow us to connect with the team and see how everyone is performing.”
Travel and hospitality
Emailgistics for travel and hospitality-
95%
faster responses, from over 48 hours to 2, on 700 emails a day
Read the case study“You can see exactly where an email went, who did what with it, and use those insights to train somebody.”
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2,000+
group bookings a year, managed by a mostly remote team
Read the case study“Emailgistics has been a game changer, significantly reducing email clutter, clarifying task ownership, and enabling staff to focus on client relationships and core business activities.”
Government and non-profit
Emailgistics for government-
64%
faster first replies in 13 weeks, from 13 hours to under 5
Read the case study“I like the auto routing because it takes away that decision fatigue … It just puts it in your mailbox.”
-
50%+
of incoming emails answered with shared templates
Read the case study“If I can respond to them an hour quicker, that’s brilliant. It can be the difference between an older person having or not having a friendship.”
Technology
Emailgistics for technology teams-
1,000+
emails a day at peak, set up in 30 minutes or less
Read the case study“Emailgistics has completely revolutionized the way we manage our shared mailboxes.”
More case studies
10,000+ people at 400+ organizations use Emailgistics, including retailers, manufacturers and distributors, insurers and wealth managers, government contractors, travel companies and charities. Most are customer service, operations or sales teams working from Outlook shared mailboxes.
Canadian Tire answers 99% of dealer emails within SLA, JTF Gov cut first-reply time by 64% in 13 weeks, Host and Stay went from over 48 hours to 2, and Age UK answers over half its emails with shared templates.
Teams range from a six-person service desk at JTF Gov to Canadian Tire’s 12-person store operations team and Acquis’ 25 advisors working in 22 languages. Pricing is per user, so small teams pay for what they use.
Most teams are live in under an hour, with no migration. pc/nametag set up its mailbox and users in 30 minutes or less, and GDI trained its team in 30 minutes.
No. Emailgistics works inside Outlook on the shared mailboxes you already have. At School Outfitters, most users did not realize Emailgistics was a new tool at first.
Customers include retail, manufacturing and distribution, finance and insurance, travel and hospitality, government, non-profit and technology teams. Each industry page shows how teams like yours use it.
Emailgistics is rated 4.7 out of 5 on G2 by verified users.
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