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The Real Cost of Email Overload

Here's what the research shows.

The average employee loses 2.5 hours to email every day. For a team running a shared inbox, that adds up fast.

121

Business emails the average professional receives per day

Radicati Group

23 min 15 sec

Average time to fully refocus after a single interruption

University of California, Irvine

275

Interruptions in a typical workday, about once every 2 minutes

Microsoft, 2025 Work Trend Index

60%

Of the workday spent on email, chat, and meetings, leaving 40% for focused work

Microsoft, 2025 Work Trend Index

$21,875 a year, per employee

Based on an average salary of $70,000, a 40-hour work week, and 2.5 hours lost to email each day.

Want the full research?

Get the data behind these numbers, plus five research-backed strategies that actually help.

Free 10-page guide

Now see what Emailgistics gives back

On average, Emailgistics recovers 35% of the time your team loses to email overload by introducing structured assignment and visibility. Enter your numbers to see what that's worth.

$

given back to your team every year*

* Assumes a 40-hour work week.

That's still a net gain of , even after the cost of Emailgistics (plans start at $11/user/month).

Ready to reclaim your team's time and money?

Emailgistics automates message assignment, routing, and SLA tracking across your shared inbox, so your team spends less time coordinating and more time getting work done.

See it in action with a personalized demo, then try it free for 14 days. No credit card required.

Email Overload Ebook

Based on 2026 research, the average employee loses 2.5 hours a day to email, which works out to roughly $21,875 a year per employee at a $70,000 average salary. For a 25-person team, that is over half a million dollars a year in lost productivity, before counting missed SLAs or lost customers. The free ebook breaks down the full research and five strategies that help.

It’s a quick read, about 10 pages, covering how big the problem has gotten in 2026, what it actually costs, and five strategies to fix it.

Yes. Meeting SLA targets doesn’t mean the work behind them is efficient. Teams can hit their numbers and still lose real hours to searching for context, duplicate replies, and manual triage, the exact time this ebook is built to surface.

ROI Calculator

The calculator assumes Emailgistics recovers, on average, 35% of the 2.5 hours an average employee loses to email overload each day, based on aggregate data from Emailgistics customers. Enter your own team size and average salary to see the dollar value for your team specifically. Your actual savings will vary depending on email volume, team workflows, and how heavily you use features like assignments, collision detection, and SLA tracking. Think of the estimate as a conservative baseline. Many teams report saving more once they are fully set up.

Inbox overhead includes the time agents spend on tasks that Emailgistics automates or eliminates: manually checking who is replying to an email, sending internal messages to claim ownership, hunting through a shared inbox for unassigned threads, following up on overdue emails, and reconciling duplicate replies. These activities rarely feel costly in isolation, but they add up quickly across a team.

No. The dollar figure shown is the gross value of the time recovered, based on the team size and salary you enter. To calculate net ROI, compare that figure against your Emailgistics subscription cost. Plans start at $11 per user per month (billed annually), so for most teams the value recovered in a single week already exceeds a full month of the subscription. See pricing for plan details.

Getting Started

Most teams are live in under 30 minutes. Emailgistics connects directly to Microsoft 365, so there is no hardware to install and no migration required. Your shared mailboxes appear automatically, and agents can start working from inside Outlook straight away.

Yes. Every new account includes a 14-day free trial with full access to all features, no credit card required. You can invite your whole team and test it against a real mailbox before committing to a plan.

Barely. Emailgistics lives inside Outlook as an add-in, so agents continue using the inbox they already know. The main difference is that assignments, notes, and SLA timers are now visible alongside each email, so there is no separate app to learn or switch between.