Email Management Software for Microsoft 365
Gain control of your Outlook shared inbox with Emailgistics
Emailgistics automates email handling, accelerates response times, and tracks KPIs, all inside your secure Microsoft 365 environment. So seamless, you don't even notice it's there.
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Emailgistics is email management and workflow automation software built natively for Microsoft 365 shared mailboxes, adding automatic assignment, SLA tracking, and real-time reporting directly inside Outlook. No third-party apps, no inbox switching, no data leaving your M365 environment.
48h to 2h
Response Time
99% SLA
Success Rate
Trusted by global teams across insurance, banking, healthcare, logistics, and beyond
Built for teams managing shared mailboxes in Microsoft 365
Customer support, IT help desks, operations, and sales teams use Emailgistics to transform Outlook into a structured, accountable, and measurable email management system.
Explore Our Product
Mitigate change management
Continue working in Outlook—ensuring fast adoption, zero learning curve, and instant productivity.
Streamline team workflows
Automate routing, tagging, and prioritization of each email to the right person every time. Nothing is duplicated or missed.
Gain instant visibility
Track SLAs, key performance metrics, and workloads in real time to make faster, data-driven decisions.
Four powerful solutions. One seamless Outlook experience.
Bring structure, automation, visibility, and insight to M365 shared mailboxes for faster, smarter teamwork.
Never let another email slip through the cracks
Customize rules and automations without IT involvement to bring structure and speed to your shared mailboxes.
Explore Team Email Management
Auto-assignment rules
Route emails to the right teammate or backup assignees automatically
Round-robin & load balancing
Distribute emails fairly based on availability and workload limits
Collision detection
Stop duplicate replies with real-time ownership visibility
Conversation history
Track every touchpoint for auditing, continuity, and accountability
Automate the busywork, focus on what matters
Streamline shared mailboxes with intelligent rules and AI-enhanced workflows that free your team from manual tasks.
Explore Workflow Automation
Custom rules & triggers
Automate repetitive actions like tagging, routing, and archiving
AI-powered reply suggestions
Accelerate responses while maintaining consistency
Centralized templates
Standardize messaging with quick-insert responses
Follow-up reminders
Automatic alerts ensure no message is left unanswered
Stay ahead of every SLA benchmark
Keep promises to customers with real-time monitoring, alerts, and performance safeguards.
Explore SLA Monitoring
Automatic breach alerts
Get notified before an SLA is at risk of violation
Escalation rules
Automatically reroute overdue items to the right manager
Performance dashboards
Proactively identify bottlenecks and backlogs in service
Insightful reporting
Track response performance across time-based thresholds
Turn shared mailbox data into actionable insights
Measure productivity, identify trends, and optimize team performance with built-in analytics.
Explore Reporting & Analytics
Real-time dashboards
Instantly assess workloads, response times, and mailbox volume
Comprehensive reports
Track volume, response times, and performance by team or individual
Export & share
Combine Emailgistics data with other sources for deeper analysis
Historical metrics
Analyze patterns to improve forecasting and staffing
The top choice for security-conscious teams working within Microsoft 365
Emailgistics gives you complete oversight and control of shared inboxes within the secure M365 environment, eliminating vulnerabilities associated with third-party providers.
Top-Tier Compliance
Emailgistics is SOC 2-, GDPR-, and HIPAA-compliant, guaranteeing your data is protected by the highest cybersecurity and privacy standards.
Microsoft Partnership
As a Microsoft Certified Partner, Emailgistics has proven expertise in Microsoft systems and IT solutions, ensuring seamless implementation and integration with Outlook.
Messages Stay Yours
Emailgistics never stores your email messages or attachments. Everything stays securely inside Microsoft 365—your data, your control.
Powerful features and flexible pricing plans for every team
Whether you're a small start-up or a global enterprise, Emailgistics has a plan that fits.
View Plans & Pricing
Built to scale
Features that matter
ROI that's proven
Why Microsoft 365 Users Love Emailgistics
Emailgistics helps teams like yours respond faster, stay organized, and deliver exceptional service.
“Before, it could take a day or more to reply to emails. Now, our average reply time is 1 hour and 20 minutes.”
McPherson Oil replies 94% faster with Emailgistics
Emailgistics is email management and workflow automation software that operates entirely within Microsoft 365. It adds automatic email assignment, SLA tracking, collision detection, and real-time reporting to Outlook shared mailboxes. No third-party app switching, no data leaving your M365 tenant.
Emailgistics automates email routing, assignment, and escalation rules, eliminating the manual triage that slows shared mailbox teams down. Host & Stay reduced average response times from 48 hours to 2 hours. McPherson Oil Products now replies 94% faster, averaging 1 hour and 20 minutes. GDI Integrated Facility Services maintains a 98% SLA success rate.
Yes. Emailgistics is built to operate entirely within your existing Microsoft 365 environment. There is no new interface to learn, no third-party inbox to manage, and no data leaving your M365 tenant. Teams typically adopt it with no learning curve and immediate productivity.
Yes. Emailgistics is SOC 2, GDPR, and HIPAA compliant. As a Microsoft Certified Partner, Emailgistics never stores your email messages or attachments. All data stays inside your Microsoft 365 environment, making it a trusted choice for security-conscious teams in healthcare, finance, and government sectors.
Emailgistics is used by customer support, IT help desks, operations, and sales teams across industries including insurance, banking, healthcare, retail, and logistics. Customers include Canadian Tire, Age UK, Host & Stay, GDI Integrated Facility Services, School Outfitters, and McPherson Oil Products.
Emailgistics connects to Microsoft 365 through a straightforward setup with no software to install on individual computers and no user migration required. Because it works directly inside Outlook, most teams are fully operational from their first session. A free 14-day trial is available with no credit card required.