Supercharge your Outlook team inboxes

Emailgistics is the team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features increase productivity and visibility in Outlook to help your team deliver superb customer service.

See Emailgistics in Action

Increase team productivity

Route emails efficiently and keep agents focused on their assignments.

Process emails faster

Redirect time and energy away from manually assigning emails to actually answering them.

Improve customer service

Tracking to ensure your team replies to customers accurately and promptly.

Due to the nature of our business, we wanted to be able to track a message from start to finish. Having reminders and alerts for aging emails allows us to better manage our team when handling multiple accounts. The Emailgistics conversation history also provides us with a comprehensive audit trail for each message. This helps us solve customer issues faster and monitor our team’s productivity. The result is our customers having increased confidence in Whisk’s agility and our ability to react.
Reuben M.

Director of Operations, Whisk Logistics

Organize your Office 365 team inboxes

  •    Automate assignment to your team
  •    Track performance with reports
  •    Continue working from Outlook
  •    Receive alerts to stay on time with replies

Clients who trust us

Assign emails to the right people, faster

Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds.

Emailgistics Outlook Add-in

Enhanced Outlook functionality

Collaborate with team members using comments from our add-in for Outlook Desktop and Outlook on the web. Easily manage email on the fly with options to assign and snooze messages.

Comprehensive audit trail

Conversation History with details on when messages in a conversation are received, assigned, replied to, snoozed, closed or commented on.

Clear message ownership and inbox visibility

Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email.

Quantify your customer service performance

Reporting tools track trends and performance metrics providing insights to enhance workforce productivity and improve reply times.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Monitor your team’s performance

Real-time customizable dashboards monitor metrics important to your team, including message volume, reply times, service level compliance and more.

Want to learn more?

See for yourself