Supercharge your Shared Mailboxes
Emailgistics is a shared mailbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365.
Increase team productivity
Route emails efficiently and keep agents focused on their assignments.
Process emails faster
Redirect time and energy away from manually assigning emails to actually answering them.
Improve customer service
Tracking to ensure your team replies to customers accurately and promptly.
Organize your Office 365 team inboxes
Automate assignment to your team- Track performance with reporting tools
- Continue working from Outlook
- Receive alerts to stay on time with replies
Assign emails to the right people, faster
Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds.
Clear message ownership and inbox visibility
Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email.
Set alerts to stay on time with replies
Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.
Monitor your team’s performance
Real-time customizable dashboards monitor metrics important to your team, including message volume, reply times, service level compliance and more.
Quantify your customer service performance
Reporting tools track trends and performance metrics providing insights to enhance workforce productivity and improve reply times.
Want to learn more?
See for yourself