Supercharge your Outlook team inboxes
Emailgistics is the team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features increase productivity and visibility in Outlook to help your team deliver superb customer service.
See Emailgistics in Action
Clients who trust us
Due to the nature of our business, we wanted to be able to track a message from start to finish. Having reminders and alerts for aging emails allows us to better manage our team when handling multiple accounts. The Emailgistics conversation history also provides us with a comprehensive audit trail for each message, helping us solve customer issues faster and monitor our team’s productivity. The result is our customers having increased confidence in Whisk’s agility and our ability to react.
Increase team productivity
Route emails efficiently and keep agents focused on their assignments.
Process emails faster
Redirect time and energy away from manually assigning emails to actually answering them.
Improve customer service
Tracking to ensure your team replies to customers accurately and promptly.
Organize your Office 365 team inboxes
Automate assignment to your team- Track performance with reports
Automate assignment to your team- Work directly from Outlook
- Receive alerts to stay on time with replies
Assign emails to the right people, faster
Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds.
Enhanced Outlook functionality
Collaborate with team members using comments from our add-in for Outlook Desktop and Outlook on the web. Easily manage email on the fly with options to assign and snooze messages.
Comprehensive audit trail
Conversation History with details on when messages in a conversation are received, assigned, replied to, snoozed, closed or commented on.
Clear message ownership and inbox visibility
Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email.
Quantify your customer service performance
Reporting tools track trends and performance metrics providing insights to enhance workforce productivity and improve reply times.
Monitor your team’s performance
Real-time customizable dashboards monitor metrics important to your team, including message volume, reply times, service level compliance and more.
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See for yourself