Emailgistics for Accounts Payable & Billing
Every invoice email owned
Invoices, statements and vendor questions pile up in ap@ and billing@. Emailgistics assigns each one to an owner automatically, answers payment questions with templates and keeps a record of every action, inside Outlook.
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10,000+
people use Emailgistics
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400+
organizations rely on it
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4.7/5
rating on G2
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< 1 hour
to go live, no migration
How do AP and billing teams manage shared mailboxes?
Invoices and payment questions share one inbox, vendors chase whoever answered last, and disputes lose their paper trail. Emailgistics tags and assigns each email automatically, sends vendor follow-ups back to the same person and reports on where the time goes. Conversation history and AI summaries catch anyone up on a dispute, all inside Microsoft 365.
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Intake
Invoices are tagged and assigned automatically
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Vendors
Vendor follow-ups go back to one person
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Answers
Templates answer common vendor questions
Stop sorting the ap@ inbox by hand
Invoices, statements and vendor questions all land in ap@ together. Rules tag and assign each one as it arrives:
- Match “invoice”, “INV-” or a vendor’s domain
- Automatically assign by round robin or load balancing
- Tag invoices, statements and disputes on arrival
Resolve disputes without losing the paper trail
A short-paid invoice can run for weeks and pull in purchasing. Everything stays with the email, so no one rebuilds the story:
- Internal notes to purchasing that vendors never see
- A history of every assignment, note and reply
- AI summaries that catch a manager up in seconds
See where the AP inbox time goes
When payment status questions rival invoices, the fix is upstream, not more staff. Reports show exactly where the time goes:
- Volume by tag: invoices, status checks, disputes
- Reply times for each person and mailbox
- Vendor domain reports on who writes most
Live in under an hour, with no migration
- 1 Connect your mailboxes
- 2 IT grants consent
- 3 Deploy the Outlook add-in
Plans from $11 per user per month, billed annually. Try it free for 14 days, no credit card.
Teams that run on Emailgistics
Real results from Emailgistics customers, in their own words.
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99%
of dealer emails answered within SLA, averaging about 3 hours
Read the case study“Our response time floats around the 3-hour mark, which is amazing and well-exceeds our 48-hour turnaround goals.”
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64%
faster first replies in 13 weeks, from 13 hours to under 5
Read the case study“I like the auto routing because it takes away that decision fatigue … It just puts it in your mailbox.”
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95%
faster responses, from over 48 hours to 2, on 700 emails a day
Read the case study“You can see exactly where an email went, who did what with it, and use those insights to train somebody.”
Rated 4.7/5 on G2
Emailgistics vs. a shared mailbox alone or Outlook rules
A shared mailbox alone leaves invoices unowned. Outlook rules move copies with no follow-through. Emailgistics gives every invoice email one owner and a record.
| Feature |  Inside Outlook | Outlook on its own | Outlook rules |
|---|---|---|---|
| One owner per email | Anyone can reply | Moves copies | |
| Vendor replies to the same person | |||
| Shared templates | Personal only | ||
| Conversation history | |||
| Volume and reply reports |
Features AP and billing teams use most
Everything your team needs to keep invoices and vendors moving.
Automatic assignment
Assign invoices, statements and vendor setup email on arrival.
Previous-owner routing
Vendor follow-ups go back to whoever handled them.
Shared templates
Approved replies for payment runs, remittance and W-9s.
Conversation history
A record of every assignment, note and reply for audits.
Tag and domain reports
Volume and reply times by request type and vendor.
AI summaries and replies
Reply to vendors in seconds from your AI knowledge base.
Most accounts payable and billing teams work from ap@, invoices@ or billing@ shared mailboxes. Emailgistics routes each invoice and vendor email to one owner, shares approved replies and keeps a record of every action, without leaving Outlook.
Yes. Rules match keywords such as “invoice”, “INV-”, “statement” or “remittance” in the subject or body, or the vendor’s domain. Each email is tagged and assigned to someone on the AP team by round robin or load balancing.
Shared templates answer common questions, such as payment run dates and remittance details, in a few clicks. Tag reports show how much time status questions take.
Yes. Conversation history shows every assignment, note and reply with times, so you can answer auditors and vendors with confidence.
No. Emailgistics manages the shared mailbox where invoices and vendor questions arrive. It works alongside your ERP or AP automation, inside Outlook.
Outlook rules move or copy email, but no one owns it afterwards. Emailgistics assigns each email to one person and tracks it to a reply.
Yes. Emailgistics is SOC 2 Type II certified and HIPAA and GDPR compliant. It works on the shared mailboxes in your Microsoft 365 tenant, so email stays in Exchange Online, and access is limited to the mailboxes you onboard.
Most teams are live in under an hour, with no migration. Book a demo, then try Emailgistics free for 14 days on your own shared mailboxes. No credit card required.
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