Shared Mailbox Automation Framework (SMAF)
Find your shared mailbox maturity level
The SMAF assessment is a free, vendor-neutral quiz that scores how your team handles email ownership, routing, and reporting in a shared mailbox, then places you at one of five SMAF maturity levels. It takes 8 questions and about 2 minutes, requires no sign-up, and ends with an instant results dashboard plus a downloadable PDF report.
Where does your team actually stand?
Free · 2 minutes · Vendor-neutral
You're at Level 5, the top of the SMAF model. Focus on sustaining your current processes and spreading them across the wider team.
SMAF is a vendor-neutral framework: it scores any shared mailbox workflow the same way, with or without a specific tool. If you want help closing the gaps above, Emailgistics is built to support teams at every one of these levels.