Microsoft 365 Outage: What to Expect in Emailgistics

A Microsoft 365 outage that began Thursday, November 12 delayed email delivery for many organizations. Microsoft is gradually restoring service, and Emailgistics is processing held email as it comes in. Catch-up may continue until later in the day on Friday, November 13.

What You May Notice Until Catch-Up Finishes

• Emails arriving in batches as Microsoft and Emailgistics catch up.
• More unassigned emails when a batch is larger than your team’s capacity.
• Bursts or gaps in alerts. Waiting emails may trigger alerts all at once, and alert delivery may be interrupted at times on November 13. Check the team folder for older unanswered emails rather than relying on alerts alone.
• Longer response times in reports for November 12 and 13, including weekly and monthly reports. Treat these days as outliers; they reflect the outage, not your team’s performance.
• Dashboard counts that dip, then jump as held emails arrive.
• Add-in errors. Reload the Emailgistics pane or restart Outlook. Some users may need to sign in again.
• Delayed webhook events arriving in a burst, if you use Emailgistics webhooks.

Need Help?

Contact us right away if a mailbox isn’t distributing emails or running your rules as expected, or if anything else doesn’t look right:

• Email: [email protected]
• Phone: 1-888-502-1250