Shared inbox pricing for Outlook teams
Pay per user, per month. Starter is $11, Pro is $26 and Enterprise is $46 when billed annually ($13, $31 and $55 billed monthly). Book a demo to start a 14‑day free trial, no credit card required.
Starter
Best for: Small teams getting their shared inbox organized
Includes:
- Collision-free ownership
- Basic automated assignment
- Internal notes and alerts
- Real-time dashboard
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Pro
Best for: Larger teams that need automation and analytics
Everything in Starter, plus:
- Advanced assignment rules
- Tags and message snooze
- SLA reporting
- AI summaries and replies
Enterprise
Best for: Teams that need integrations and custom workflows
Everything in Pro, plus:
- Reporting API
- Received message webhooks
- Smart Alias Reply
- Multi-Mailbox Triage
Prices in USD, last updated
What's your ROI?
On average, Emailgistics recovers 35% of what your team currently loses to email overload. Enter your numbers to see what that's worth.
See the research behind this estimateEnter your own team size and average salary below.
given back to your team every year*
That's a net gain of after the cost of Emailgistics.
* Assumes a 40-hour work week and 2.5 hours lost to email daily. Net gain is based on the Pro plan: $26/user/month, billed annually.
Why a demo before starting your trial?
We tailor the demo to your industry and workflow, so you hit the ground running. After the demo, get 14 days of Emailgistics Pro access, free. No strings attached. No credit card required.
Trusted by 10,000+ users at 400+ organizations in finance, manufacturing, and more.
Plans & Pricing
Emailgistics costs $11 to $46 per user per month billed annually, or $13 to $55 per user per month billed monthly. Starter is $11 ($13 monthly), Pro is $26 ($31 monthly) and Enterprise is $46 ($55 monthly). Prices are in USD.
Starter covers the essentials for small teams: collision-free message ownership, basic automated assignment, internal notes, alerts and a real-time dashboard. Pro adds advanced workflow rules, tags, snooze, backup assignees, conversation history, message and note search, note @mentions, moving messages between mailboxes, SLAs by tag, SLA reporting, the full set of reports, and AI message summaries and suggested replies. Enterprise includes everything in Pro, plus the Reporting API, received message webhooks, Smart Alias Reply and Multi-Mailbox Triage.
Per user. You pay for the people using Emailgistics, not the number of shared inboxes, so the price is the same whether your team works from one shared inbox or five.
Yes. Billing annually saves about 16% compared with monthly billing on every plan.
Each person using Emailgistics needs a Microsoft 365 license with access to the shared mailbox, which most teams already have. Shared mailboxes under 50 GB don’t need their own Microsoft 365 license in most plans. There is no separate platform to license and no migration to pay for.
Emailgistics is priced per user, from $11 per user per month billed annually, and works inside the Outlook and Microsoft 365 setup you already pay for. Standalone shared inbox tools and help desks typically add a separate platform, a migration project and retraining on top of their license fees, while Emailgistics adds structure to the shared mailboxes you already have.
No there’s not. Emailgistics offers a guided onboarding experience for your team(s) at no extra cost. Our Customer Success team will work with you to assess your business needs and goals, and will implement Emailgistics at a pace suited to your organization.
Free Trial
Yes. Emailgistics offers a 14-day free trial of the Pro plan, no credit card required. The trial starts after a short demo tailored to your team. Once you’ve submitted the form, our Sales team will reach out to book a demo tailored to your unique business needs.
If you choose to go forward with the trial, a call is scheduled to assess specific needs, define goals, and plan the onboarding of Emailgistics for you to use risk-free for 14 days. When you’ve completed our onboarding checklist, your team can be live in under an hour.
We’ll ensure a smooth implementation and will provide training and support throughout your trial.
Yes. Emailgistics operates within Microsoft 365, meaning your emails never leave your secure Outlook environment. We do not store your messages, and all interactions remain encrypted within Microsoft’s infrastructure.
During the 14-day free trial you get access to all Pro features, including advanced workflow rules with backup assignees, tagging, conversation history, SLA reporting, and many more tools to enhance your team’s productivity.
As well, the Emailgistics Customer Success and Support teams are available to you throughout your trial period.
No, you will only be required to produce your credit card information when you upgrade to a paid subscription.
Before your trial expires, we’ll reach out to remind you of the upcoming end date. You can upgrade to a paid subscription at any time during the trial by choosing a plan and entering your billing information in your Emailgistics admin center.
If you decide not to move forward after the trial, we’ll help you with the offboarding process and suspension of your account. No surprise fees or extra charges.
Billing & Payments
Emailgistics currently accepts payments via credit card in US Dollars.
Payments on Emailgistics are processed through Stax Bill. Your credit card details do not reach our servers and are not stored by us. Stax Bill adheres to PCI DSS compliance standards.
Yes. If you prefer, you can buy your Emailgistics subscription and handle payments through the Microsoft Azure Marketplace instead of buying directly. It’s particularly useful for businesses with a Microsoft Azure Consumption Commitment (MACC) to fulfill.
Subscription
Yes, you pay-as-you-go with Emailgistics. If you add a user or upgrade your plan, the changes will be pro-rated for the remainder of your billing cycle. If you downgrade your plan, you’ll retain access to advanced features until your next billing cycle, when the change takes effect.
You can cancel your Emailgistics subscription anytime during your trial or subscription. We do not have cancellation fees, but if you do decide to cancel during your subscription, you will be billed for the current billing cycle.
Yes, once you have canceled your Emailgistics subscription, you can offboard your account from the admin portal, which will erase all account-related data and configuration. Our support team can assist you with this process if needed.
Yes. You can export your Emailgistics analytics data before offboarding your account.
Still have questions?
Our sales team will ensure you’ve got all the information you need to make a sound decision.