Service-level compliance shouldn’t be a guessing game
Emailgistics’ SLA monitoring capabilities deliver up-to-the-minute analytics to team leads, allowing for the proactive identification of bottlenecks and backlogs in service.
Optimize performance
Strengthen customer loyalty
Grow and retain customers
Instantly monitor inbox performance
Dashboards allow managers to monitor key metrics in real-time, including assigned messages, oldest message, and average reply time, enabling strategy optimization without manual reporting.
Crush your service-level agreements
Access detailed SLA compliance reports with filters like SLA policy, first response time, violation time, and resolution time to uphold service quality–receiving instant notifications when SLA deadlines near.
Reach peak performance with reports
Easily assess team workload and productivity with inside reply SLA and inside closed SLA reports, helping guide 1:1 conversations, recognize top performers, and enhance team processes.
Key features for successful SLA monitoring
From smart tagging to User Closed reports, discover the Emailgistics features that allow teams to deliver timely service with confidence.
Customizable Layouts
Design the dashboard to fit your needs with several layout options, keeping your team’s performance at a glance. Create multiple dashboards to easily access the information needed for better customer service.
Priority Assignment
Handle urgent emails first by creating unique rules to auto-assign important messages based on content, sender, and more.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Analytics
Enhance performance and CX using real-time data to identify bottlenecks and backlogs, optimize team workload, and analyze KPIs such as response times and volume of inquiries.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Monitor individual and team reply rates to consistently meet SLAs
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Top-Tier Compliance
Emailgistics’ SOC 2-compliant software reduces IT burdens, extensive user training, and complexities, while your team keeps conversations with M365.
