The Emailgistics dashboard displays an array of useful reporting metrics in real-time. The goal of our dashboard is to provide insight for managers and users on the organization’s current performance, so that any issue that may arise can be quickly corrected, and overall operational efficiency improved.
The dashboard is reached from within Emailgistics Admin, at the top right of the main mailbox page.
The dashboard displays up to seven metric gauges which can be customized. You can drag and drop the gauges to your preferred position within the dashboard, or delete them altogether. To add gauges use the menu in the very top right corner of the dashboard screen.
#1 Ensure your dashboard shows relevant and actionable data. Choose email metrics that reveal bottlenecks or are otherwise critical in your workflow. Typical dashboard metrics might include total email backlog, average email handling time, and daily email volume.
#2 Your dashboard should be clearly visible for its intended audience, whether that is users, managers or both.
#3 Readability for a dashboard is important, it should be very clear what the mailbox status is, and if action is required to improve it. Consider making your most important metric the most prominent.
Our Dashboard Gauges
Here is a list of the metric gauges you can customize the Emailgistics dashboard with:
Open: The total number of assigned and unassigned open messages.
Received Today: The number of incoming messages received to your shared mailbox. The rollover occurs a 12:01 AM each day.
Replied Today: The total number of replies sent from your shared mailbox team. This total includes multiple replies to the same message.
Unassigned: The total number of messages queuing in the inbox folder of the shared mailbox.
User Average Reply Time: This gauge lists the names of all the users that are currently signed in as Available to work. In addition next to each available user’s name is their average reply time responding to messages.
Assigned Messages: This gauge lists the names of all the users that are currently signed in as Available to work. In addition next to each available user’s name is the volume of messages assigned to each user.
Average Reply Time: This is the user average reply time aggregated to show the average reply time as a team.
Oldest Message: This is the age of the oldest open in the shared mailbox.
There are more gauges coming soon. Have an idea for a dashboard gauge? Submit your idea to firstname.lastname@example.org