TRY EMAILGISTICS
Manage Team Email With Ease
Emailgistics is the only email management software to integrate seamlessly with Microsoft Office 365, adding essential organization to your Outlook team inboxes.
+0K
Intelligently-assigned client emails each month
+0%
SLA compliance rate achieved
+0%
Increased team productivity
Powerful features at your fingertips
Outlook Client
Users continue to work in Outlook (desktop or OWA) to manage team email and enjoy enhanced collaborative capabilities with the Emailgistics Add-in.
0365 Secure
Emailgistics works alongside O365, not as a stand-alone product. This means you maintain all the security and compliance that Microsoft has to offer.
Automatic Distribution
Intelligently route emails to available team members based on their personal schedules and current workload.
Custom Routing Rules
Easily create complex workflows by defining your own custom rules. An extensive library of conditions and actions provides incredible power for improving team efficiency.
Sub-team Assignment
Create ad-hoc sub-teams, to assign emails to the team members that have the skills to handle them through our powerful rules engine.
Assign to Previous Owner
Any follow up emails can be automatically assigned to the original responder for continuity and to stop unnecessary back and forth conversations.
Manual Availability
Manage peak email periods by allowing overflow agents to manually “drop-in” to help with higher email volumes.
Conversation Tools
Add notes and collaborate with other agents about a specific message to quickly get the best answers for customers.
User Schedules
Route email to team members that are currently working by defining user schedules.
SLA Alerts
Receive notifications if messages go unanswered for a specified period of time, potentially compromising SLA goals.
Real-Time Dashboards
Customizable dashboards provide you with an up-to-the-minute view of team performance.
Detailed Reports
Optimize team performance by analyzing trends over specified time periods.
