Team Inbox Management for the Travel and Tourism Industry
Those working in the travel and tourism sectors know that customer service is king. Repeat business, referrals, recommendations and reviews are all negatively impacted by a bad customer experience. And one of the best ways to ensure great customer rapport is through clear, concise and timely emails!
Whether it involves confirmation of bookings and itineraries, or resolution of issues and difficulties, the most common form of communication is email. That means ensuring every inquiry gets a timely response, ensuring consistency in communications and efficient escalation where appropriate.
Emailgistics gives you a competitive advantage through:
- Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
- Customer Satisfaction: Redirect time and energy away from manually assigning messages to actually answering them.
- Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
- Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent enquiries.