Elevate guest experience with efficient email management
Emailgistics alleviates challenges experienced in travel and hospitality, like workflow inefficiencies, slow response handling, and an absence of team performance monitoring.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Streamline communication for great guest experiences
Conversation history and internal notes provide valuable context without CC-ing or forwarding emails, reducing email clutter and enhancing collaboration among agents, hotel staff, and customer service.
Team-wide templates speed up responses, enabling agents to focus on creating personalized travel experiences for clients.
Delight travelers with fast, personalized service
Emailgistics’ auto-assignment and customizable rules features intelligently distribute guest inquiries and booking requests among agents, eliminating the need for manual triage.
Each email thread has a single point of contact, reducing the risk of conflicting information and ensuring personalized service for travelers.
Transform data into strategic insights and positive reviews
Customizable dashboards and detailed reports on email volume and resolution times provide travel and hospitality teams with actionable insights.
Access to real-time KPIs allows management to identify trends and bottlenecks, informing staffing decisions and improving service delivery to meet client expectations.
Deliver exceptional service with instant SLA monitoring
Monitor response and resolution times against established SLAs, ensuring timely responses to critical travel inquiries and last-minute changes.
Custom alerts notify agents of approaching deadlines, while real-time dashboards quickly pinpoint backlogs, allowing teams to preserve high standards of service and strengthen client loyalty.
Powerful features for teams on the move to stay coordinated and efficient
Emailgistics enhances shared inboxes with automation, collaborative capabilities, and insightful analytics to support SLA management.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Priority Assignment
Handle urgent emails first by creating unique rules to auto-assign important messages based on content, sender, and more.
Conversation History
A single source of truth for all actions applied to an email, allowing you to easily track and reference past communications for better continuity and collaboration.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, and more by creating unique rules.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Dashboards
Customizable dashboards keep up-to-the-minute metrics of your team’s performance at a glance, making it easy for management to stay on top of SLAs.
Analytics
Enhance performance and CX using real-time data to identify bottlenecks and backlogs, optimize team workload, and analyze KPIs such as response times and volume of inquiries.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Your resource for unmatched customer experiences
Transform your customer interactions with Emailgistics—making your team faster, more organized, and service-oriented.
“Our customer service has improved tremendously thanks to Emailgistics. We can easily track interactions and ensure no client is overlooked.”
