Team Inbox Management for Transportation and Logistics

Transportation and logistics businesses rely on timely and accurate communications to thrive. From presentation of customs documentation to clear a shipment across a border, to responding to a customer’s request for a quote for an LTL shipment, the go-to format for any transactional communication is email.

And time is of the essence, and oftentimes, the priority for handling a message will not be as simple as “first come, first served.”

Quickly get up to speed on customer interactions so you can solve any issues with competence.

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Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

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All agents are kept up to speed with an audit trail that details when messages are received, assigned, commented on, replied to, snoozed, or archived.

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Empower your agents to make informed decisions to keep on top of SLAs. Ensure optimal customer service by configuring alerts for various violations.

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Get started with the leading team inbox management software for transportation and logistics!