Team Inbox Management for the Transportation and Logistics Industry

Transportation and logistics businesses rely on timely and accurate communications to thrive. From presentation of customs documentation to clear a shipment across a border, to responding to a customer’s request for a quote for an LTL shipment, the go-to format for any transactional communication is an email.

And time is of the essence. Minutes count when it comes to turning around a rate request or a quote; timeliness of customs paperwork is critical to clearing shipments. Oftentimes, the priority for handling a message will not be as simple as “first come, first served.”

Emailgistics gives you a competitive advantage through:

  • Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
  • Customer Satisfaction: Unanswered email alerts to notify you before your SLA is broken.

 

  • Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
  • Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries.

Being a hectic transportation company, we have always been searching for a solution to handling the extraordinary number of emails our staff receives on a daily basis. After experimenting with various options, we happened across Emailgistics. After working with the professionals at Emailgistics, they provided an easy to implement solution to our email challenges. Now, our team can stay on top of what is relevant to their tasks. In fact, we have been so pleased with the results, we have rolled out Emailgistics to other members of our company. We would recommend this solution to anyone struggling to keep email volume under control.

Jeff White

Lotus Terminals Ltd