Streamline communication to meet delivery timelines with ease
Address communication challenges in transportation and logistics, like urgent inquiry handling, internal communication chaos, and a lack of insight into service-level commitments.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Centralize conversations and improve team collaboration
Assigning messages to a single user eliminates conflicting responses and ensures accountability. Conversation history and internal notes provide relevant information without clutter of traditional email chains, enhancing collaboration among dispatchers, warehouse staff, and customer service representatives.
Keep shipments on track with automated workflows
With customizable priority assignment rules, urgent messages are automatically routed to the correct agent for quick action.
Team-wide templates facilitate fast, consistent responses to inquiries related to shipments, deliveries, and tracking, keeping your supply chain running smoothly.
Leverage performance data insights to drive business
Customizable dashboards display real-time data, offering logistics managers vital insights into response times, team workload, and email traffic trends.
Detailed reports provide actionable insights to help companies optimize their supply chain operations, reduce delays, and enhance customer service.
Enhance customer service with SLA monitoring
Emailgistics’ SLA monitoring tools provide real-time updates on response and resolution times to allow teams to maintain commitments to critical service levels.
Get instant alerts before deadlines approach to proactively resolve issues and avert shipment delays.
Every feature your expanding team needs for streamlined success
Emailgistics upgrades shared inboxes with automated email management, enhanced collaboration, and insightful reporting that supports SLA compliance.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution, while simultaneously optimizing message throughput for the team.
Backup Assignees
Ensure the most urgent messages are answered by routing emails to backup teammates when a user is unavailable.
Conversation History
A single source of truth for all actions applied to an email, allowing you to easily track and reference past communications for better continuity and collaboration.
Notes
No more Cc’s, Bcc’s, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, and more by creating unique rules.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Analytics
Enhance performance and CX using real-time data to identify bottlenecks and backlogs, optimize team workload, and analyze KPIs such as response times and volume of inquiries.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Empowering your team for customer success
Transform your customer engagement with Emailgistics—quick replies, organized workflows, and standout service.
“Our vendor communications are now much clearer and more organized. Emailgistics has greatly improved our partnership relationships.”
