Team Inbox Management in Technology and Communications
In the fast-moving world of information and communications technology, there is an increasing need to effectively manage the enormous volumes of correspondence from both internal and external stakeholders. From servicing customer accounts, to relationships with government regulators, third-party service and content providers, and for interdepartmental communications, it is vital to ensure that service level obligations are met while constantly needing to do more with less. Even where omnichannel communication options are presented to your customers, the bulk of transactional information exchange is accomplished through email.
Emailgistics gives you a competitive advantage through:
- Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
- Customer Satisfaction: Redirect time and energy away from manually assigning messages to actually answering them.
- Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
- Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries.