Deliver fast, accurate, and secure customer service
Address obstacles experienced by technology and communications teams sharing an inbox, such as disjointed collaboration, delayed responses, and security vulnerabilities.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Collaborate with ease to keep projects moving
Streamline email management by intelligently assigning emails to the appropriate team members based on expertise, ensuring information security with Emailgistics’ SOC 2-compliant software. Internal notes keep team members in sync, while a conversation history of all interactions maintains transparency.
Drive innovation with automated workflows
Automate repetitive email tasks to enhance team responsiveness and streamline daily operations. Customizable rules for priority assignment and workload balancing, along with team-wide templates, reduce turnaround times and maintain professionalism, freeing up time to focus on strategic initiatives.
Accelerate responsiveness through actionable analytics
Use advanced analytics to dissect email volume trends and response efficacy in your organization. By analyzing metrics like User Closed Counts and Initial Reply Counts, leaders can pinpoint workflow bottlenecks and performance improvement opportunities, boosting client satisfaction in fast-paced settings.
Monitor SLA compliance to elevate customer service
Maintain strict adherence to service-level agreements with real-time monitoring of KPIs across teams. Utilize comprehensive dashboards to track Inside Close SLA and Inside Reply SLA metrics, enabling proactive management of email backlogs and prompt engagement with clients, enhancing service delivery.
Everything your team needs to scale while staying organized and efficient
Emailgistics equips shared inboxes with automation, collaboration features, and performance insights to meet SLAs seamlessly.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution, while simultaneously optimizing message throughput for the team.
User Scheduling
With customizable user schedules, team members get assigned email only when working. Users can also manually toggle their availability.
Conversation History
A single source of truth for all actions applied to an email, allowing you to easily track and reference past communications for better continuity and collaboration.
Notes
No more Cc’s, Bcc’s, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, and more by creating unique rules.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Top-Tier Compliance
Emailgistics is SOC 2, and GDPR compliant, guaranteeing your data is protected by the highest cybersecurity and privacy standards.
Elevating your team’s communication success
Let Emailgistics enhance your team’s ability to respond faster, remain organized, and stay on top of deliverables.
“Emailgistics has streamlined our product development communications. We can now focus more on innovation rather than sorting through an overflowing inbox.”
