Team email management doesn’t need to be a struggle
Get control of your shared inbox with software that routes emails to the correct agent effortlessly, improving response times, team collaboration, and customer service.
Reduce resolution time
Elevate team collaboration
Improve customer experience
Reduce inbox confusion with clear message ownership
Shared inboxes are notoriously disorganized, leading to missed messages and duplicate replies. By routing each conversation thread to a single user based on customizable rules and the assign-to-previous owner feature, Emailgistics ensures transparency, accountability, and responsiveness.
Centralize conversations and collaborate efficiently
Keeping your team in sync is easy with a detailed conversation history and internal notes that provide valuable context without CC-ing or forwarding messages. Boost collaboration and further reduce inbox clutter by assigning a thread to another teammate at the click of a button.
Personalize communication with team-wide templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency and professionalism across messaging. Saving time means your team can focus on creating memorable experiences for customers.
Key features for efficient email management
From backup assignees to team-wide templates, discover the Emailgistics features that keep teams and customers happy.
User Scheduling
With customizable user schedules, team members get assigned email only when working. Users can also manually toggle their availability.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution while simultaneously optimizing message throughput for the team.
Backup Assignees
Ensure the most urgent messages are answered by routing emails to backup teammates when a user is unavailable.
Priority Assignment
Handle urgent emails first by creating unique rules to auto-assign important messages based on content, sender, and more.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, and more by creating unique rules.
Snooze
Temporarily move emails out of a designated folder in the shared mailbox until a suitable response time. They will reappear in the designated folder after the snooze time.
Streamline your email and give every message the attention it deserves
Book a demo customized to your team’s needs and try Emailgistics free for 14 days.
Top-Tier Compliance
Emailgistics’ SOC 2-compliant software minimizes IT workload, extensive user training, and unnecessary complexities while your team manages messaging within M365.
