Emailgistics overcomes the challenges of managing your team inboxes.
STEP 1
Route email to the right team members
Schedules
Define mailbox and user schedules for intelligent routing.
Auto Distribution
Automatically route emails to team members who are working, and route replies to the user who has already been engaged with that customer.
Special Distribution
Match the needs of key messages with users that have the skills to handle them.
STEP 2
Monitor and manage in real time
Dashboards
Configure real-time dashboards so you’re always up-to-speed on your team’s performance.
Alerts
Add alerts to proactively warn you of SLA breaches.
STEP 3
Review performance over time
Reports
Analyze team performance over days, weeks and months to spot negative trends before they become big problems.
Track and Audit
Review the complete email conversation history for any interaction.
See how Emailgistics can supercharge your team inboxes.
Powerful features at your fingertips
Outlook Client
0365 Secure
Emailgistics works alongside O365, not as a stand-alone product. This means you maintain all the security and compliance that Microsoft has to offer.
Automatic Distribution
Intelligently route emails to available team members based on their personal schedules and current workload.
Custom Routing Rules
Easily create complex workflows by defining your own custom rules. An extensive library of conditions and actions provides incredible power for improving team efficiency.
Sub-team Assignment
Create ad-hoc sub-teams, to assign emails to the team members that have the skills to handle them through our powerful rules engine.
Assign to Previous Owner
Any follow up emails can be automatically assigned to the original responder for continuity and to stop unnecessary back and forth conversations.
Manual Availability
Manage peak email periods by allowing overflow agents to manually “drop-in” to help with higher email volumes.
Conversation Tools
Add notes and collaborate with other agents about a specific message to quickly get the best answers for customers.
User Schedules
SLA Alerts
Receive notifications if messages go unanswered for a specified period of time, potentially compromising SLA goals.
Real-Time Dashboards
Detailed Reports
Optimize team performance by analyzing trends over specified time periods.
Elevate your customer experience.