At Emailgistics, we help overcome the challenges of managing your team inboxes. Here are a few ways we can help.
First impressions matter
Answer your team emails promptly. Emailgistics gets the right message to the right team member at the right time. Your customers stay delighted at how well you look after them.
Never miss an email. Emailgistics tracks everything, so there’s never a danger of an incoming message falling through the cracks.
Never give conflicting answers. With Emailgistics, every message appears in only one user’s folder at a time. There’s no chance that more than one agent tries to answer the same message, so there’s no danger of a customer getting potentially conflicting replies.
Measure and manage
Understand in detail what is happening inside your team inbox. Get real-time data and historical reports for every communication transaction.
Display critical team inbox statistics in real time via an elegant dashboard. Empower your agents to make informed decisions to keep on top of SLAs.
Analyze data by mailbox, by user, by time period: spot trends, inform coaching/training decisions, fine-tune schedules, and more.
Make sure everyone has an appropriate workload. Max Messages settings and auto distribution mean that nobody is overwhelmed with inbound emails when they start their working day.
Availability settings allow individual agents to pause mailflow when they’re away from their email client. And, of course, allow managers to ensure that emails are not distributed to users who are out sick or away on vacation.
Work smarter, not harder
A comprehensive set of rules help you ensure the right message gets to the right person, first time, every time.
Balance the needs of quick response times with the desire for continuity of discussion with a single point of contact, using powerful “assign to previous user” features.
Set alerts to let you know if any out-of-SLA event occurs, for example if a message has been unanswered for a long time. Use Emailgistics’ built-in management tools to take control of messages, or reassign them to a different user, to ensure efficient communication.
Stay in your comfort zone
Emailgistics integrates seamlessly with Office 365. Keep your team inbox messages within your existing email architecture. Users continue working in Outlook, across desktop and mobile platforms.
Manage all Emailgistics settings from within a simple, intuitive, web-based interface.
Straightforward and transparent billing keeps everyone up to date with the finances. You don’t need to add billing information to take up a free trial.