Handle customer queries and product returns quickly and securely
Transform your business with SOC 2-compliant software that handles high email volumes effortlessly, clarifies message ownership, and drives efficiency with analytics and reporting.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Reduce inbox confusion with clear message ownership
Foster accountability and eliminate conflicting client communications by ensuring that each conversation thread is assigned to a single team member. This approach, combined with conversation history and internal notes, fosters a cohesive environment for tracking past actions and sharing insights, improving teamwork and efficiency.
Accelerate responses to customers and vendors
Enhance communication flow by utilizing auto-assignment features and tags to distribute emails based on team members’ expertise, availability, and workload. Team-wide templates enable your service agents to swiftly address common inquiries, such as order confirmations and return policies, saving time and ensuring consistent communication.
Leverage analytics with insightful reporting
Emailgistics provides insights into shared inbox communication trends, including customer response times, inquiry types, and team performance. Analyzing this data helps optimize staffing during peak shopping periods, identify areas for improvement in customer service, and enhance overall operational effectiveness.
Ensure compliance and fast replies with SLA tracking
Stay ahead of service-level agreements with real-time alerts for unanswered inquiries and SLA deadlines. Custom dashboards update crucial compliance metrics every 60 seconds, empowering teams to identify high performers and those needing support, respond quickly to urgent issues, and maintain exceptional service standards.
Solutions tailored for growing teams to enhance organization and responsiveness
Emailgistics improves shared inboxes with email automation, collaboration tools, and insightful reporting to ensure SLA compliance.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Assign-to-Previous-Owner
Ensure consistency and minimize conflicting responses by automatically assigning incoming messages within a thread to the agent that last handled that customer conversation.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution, while simultaneously optimizing message throughput for the team
Conversation History
A single source of truth for all actions applied to an email, allowing you to easily track and reference past communications for better continuity and collaboration.
Notes
No more Cc’s, Bcc’s, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
The key to your customer satisfaction success
Emailgistics helps your teams boost response times, keep everything organized, and elevate customer service quality.
“We’ve noticed a measurable increase in customer retention since implementing Emailgistics. Streamlined communication is key in e-commerce!”
