Team Productivity

With increased visibility and automation, your team can accomplish more in less time.

Workload distribution

Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.

Control user availability manually or with defined user schedules. Ensure emails are not distributed to users who aren’t working.

Set limits for auto distribution to each user so that they don’t get overwhelmed, and ensure maximum message throughput for the team.

Users continue working in Outlook across desktop, web, and mobile platforms using our simple Outlook add-in.

Want to boost productivity and delight your customers?