Team Productivity
With increased visibility and automation, your team can accomplish more in less time.


Workload distribution
Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.
Sub-team assignment
Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.
Back-up assignees
Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.
User availability & schedules
Control user availability manually or with defined user schedules. Ensure emails are not distributed to users who aren’t working.
Max messages
Set limits for auto distribution to each user so that they don’t get overwhelmed, and ensure maximum message throughput for the team.
0365 integration
Users continue working in Outlook across desktop, web, and mobile platforms using our simple Outlook add-in.
Emailgistics has the key features you need to make your customers happy.
Customer Satisfaction
- Automated message assignment
- Clear message ownership
- Conversation history
- Assign to previous owner
Team Collaboration
- Internal comments
- Email delegation
- Snooze settings
- Comprehensive audit trail
Metrics and Insights
- Customizable dashboard
- SLA alerts
- Business hours & scheduling
- Mailbox and user reports
Want to boost productivity and delight your customers?