Trusted by industry leaders with M365 environments
4.7 Stars
5 Stars
Minimal adjustment for teams. Maximum outcome for businesses.
Keep your team moving forward with software that integrates seamlessly with your existing mail client.
Mitigate change management
Emailgistics works directly within Microsoft Outlook, ensuring fast adoption, minimal disruption, and team confidence from day one.
Keep team members in sync
Notes and conversation history provide context directly within email threads, fast-tracking responses with seamless collaboration.
Improve customer experience
Stop missed messages, duplicated efforts, and inbox confusion by automating workflows, and start delivering a consistent experience.
Emailgistics + Outlook: better together
Keep your team inside the familiar Outlook environment, while providing them with features that enable them to work smarter, not harder.
| Feature |
Works entirely in M365 |
Designed for individual use |
|---|---|---|
| Automated Message Assignment | ||
| User Schedules | ||
| Message Tagging | ||
| Message Snooze | ||
| Unanswered Message Alerts | ||
| Service Level Reporting | ||
| Mailbox and User Performance Metrics | ||
| Smart Alias Reply | ||
| Multi-Mailbox Triage |
Gmail integration will be coming soon.
Never let another email slip through the cracks
Customize rules and automations without assistance from your IT department, then let Emailgistics route every inquiry to an available agent with the right skill set.
Automated Workflows
Distribute emails to team members using a round-robin or load-balanced approach, which considers a user’s availability and max messages limit.
Backup Assignees
Message Ownership
Conversation History
Gain actionable insights with digestible data
Empower your team to make data-driven decisions by meticulously tracking and measuring key performance metrics that pinpoint areas for improvement and drive overall efficiency.
Dashboards
Customizable dashboards keep up-to-the-minute metrics of your team’s performance at a glance, making it easy for management to stay on top of SLAs.
Analytics
Reports
Alerts
The top choice for security-conscious teams working in Microsoft 365
Emailgistics gives you complete oversight and control of shared inboxes within the secure M365 environment, eliminating vulnerabilities associated with third-party providers.
Top-Tier Compliance
Emailgistics is SOC 2- and GDPR-compliant, guaranteeing your data is protected by the highest cybersecurity and privacy standards.
Microsoft Partnership
As a Microsoft Certified Partner, Emailgistics has proven expertise in Microsoft systems and IT issues, ensuring smooth implementation and perfect integration with Outlook.
Messages Stay Yours
Emailgistics never stores email messages or attachments. All emails remain within your secure M365 environment, ensuring continuity of your team’s existing systems.
Every tool a scaling CX team needs to stay organized, efficient, and responsive
Emailgistics enriches Outlook shared inboxes with features that automate email handling and boost collaboration, allowing SLAs to be met without extensive onboarding or training.
Organized Workspace
Turn Outlook into an organized and efficient communication hub with clear message ownership. Use one app for both personal and shared mailboxes.
User Scheduling
With customizable user schedules, team members get assigned email only when they’re working. Users can also manually toggle their availability.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, and more by creating unique rules.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution, while simultaneously optimizing message throughput for the team.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Tags
Tag messages for workflow and reporting, either with rules or manually. Tags are integrated with Outlook categories for easy sorting of messages.
Notes
No more CCs, BCCs, or forwards. Provide contextual notes to teammates directly within email threads and access a full conversation history with one click.
Snooze
Temporarily move emails out of a designated folder in the shared mailbox until a suitable response time. They will reappear in the designated folder after the snooze time.
Free Onboarding and Training
No hidden fees. Our onboarding sessions are included at no additional cost, and include comprehensive training, making your transition to our product smooth and efficient.
Free Technical Support
You have access to our support team any time you need assistance, ensuring a seamless experience with Emailgistics.
Microsoft 365 users love Emailgistics
Emailgistics helps teams like yours respond faster, stay organized, and deliver standout customer service.
“The setup and maintenance of Emailgistics is by far the easiest we’ve dealt with.”
“We’ve been able to set targets for response times and have proof that we’re meeting those goals.”
“As someone who manages a team of 25 people, it’s much easier for me to know everything and deal with situations effectively.”
Product
Yes! Since Emailgistics integrates directly with Microsoft Outlook 365, you retain full access to your personal Outlook accounts. This allows you to consolidate both individual and shared inboxes (like [email protected]) into one platform, eliminating the need to toggle between Outlook and Emailgistics.
No, you do not. All emails remain within your Microsoft 365 environment, ensuring security and privacy. Emailgistics adds advanced tools like automation, reporting, and collaboration features to optimize how your team handles shared inboxes, without ever transferring or storing your emails outside your organization.
At this time, Emailgistics is only available for Microsoft Outlook, however our Gmail solution is coming soon!
Privacy & Security
Absolutely. We prioritize your privacy and security at Emailgistics. We are SOC 2 compliant, which guarantees adherence to rigorous security and privacy standards. Our strict acceptable use policies and strong security measures are in place to safeguard your data. Any information you share with Emailgistics is treated with the utmost care and is never disclosed beyond our team members.
Yes. Emailgistics is committed to protecting the security of your personal information and is GDPR compliant.
No, Emailgistics never stores your email messages or attachments. All emails remain within your Microsoft 365 environment, ensuring security and privacy.
Emailgistics only stores meta information about an email message in order to run analytics for you. This meta information includes internet message ID, Exchange conversation ID, message received or sent date, subject line, and email headers (To, From, Cc). Emailgistics gets this information via the Microsoft API’s you have authorized us to use, and all data transmission is fully encrypted.
No. All emails remain securely stored within your Microsoft 365 environment and Emailgistics never hosts or accesses your emails. Our support team will only read or view your email if you explicitly give permission and share a copy with them, either by forwarding the email or through screen-sharing.
