Overcome the challenges of managing your team inboxes
Deliver superb customer service with increased productivity and visibility in Outlook.
Getting Started
Does this sound familiar?
Zero Tools to Manage Workflow
Lack of Analytics to Measure Performance
Missed and Unanswered Messages
Explore Our Features
Built for Outlook
Team members are more productive when they continue to use the same software they already know how to use.
- One app for both personal and shared mailboxes
Integration
Seamless Outlook integration means no need for third-party software. Emailgistics is suited to any industry with shared inboxes managed by a team.
Templates
It’s easy and fast to reply with pre-written responses or snippets.
User Scheduling
Team members get assigned email only when they’re working
- Detailed, per-user schedules
- Manual availability toggle also supported
Tags
Tag messages for workflow and reporting.
- Integrated with Outlook categories for easy sorting/grouping of messages
- Apply tags with rules or manually in Outlook
Rules
Handle emails automatically based on content, sender, and more by creating Emailgistics rules.
- Assign, auto-reply, tag, etc.
- Use powerful regular expressions to match content
Distribution
Automatic load-balanced distribution to team members. A load balanced approach to shared inboxes takes into account a user’s availability and maximum messages limit.
Message Prioritization
Prioritize work by temporarily moving less urgent emails out of a designated folder in the shared mailbox and ensure that essential messages remain readily accessible.
Time Management
Users can schedule when they want to address specific emails.
- Prevents distractions and interruptions during critical tasks.
Snooze
Snooze emails until a more suitable time for response or action.
- Emails will reappear in the designated folder after the snooze time.
Organized Workspace
An organized and efficient work environment within a shared mailbox allows users to focus on essential tasks.
Backup Assignees
Ensure the most urgent messages are answered by routing emails to backup teammates when an agent is unavailable.
Max Messages
Establish limits for automatic message distribution to each user to prevent them from becoming overwhelmed while simultaneously optimizing message throughput for the team.
Dashboards
Up-to-the-minute metrics allow you to identify and fix bottlenecks and backlogs quickly
- Unassigned messages
- And many more metrics, most filterable by tag
- Available users and number of assigned messages
- Today’s average response time
Analytics
Automatic load-balanced distribution to team members.
Alerts
Get email alerts when certain conditions are met.
- Message unanswered within time
- Unassigned message backlog
Reports
See the performance of your teams and individual users.
- Save and share often-used reports
- Received and sent volume
- Domain and tag filtering/grouping
- Drill down to see specific messages
- Reply and close time, inside/outside SLA %
Assignments
Automatic load-balanced distribution to team members.
Conversation History
Full web-based conversation history detailing all activity
- Messages received/sent
- Assignments
- Notes
Reminders
Built-in reminder system.
- Emails pop back up in the designated folder within the shared mailbox when users need to follow up or revisit particular messages.
Message Ownership
Messages only appear in one user’s mailbox at any given time, ensuring that there is no risk of multiple agents providing conflicting responses.
Free Training
We offer a complimentary 2-hour training session to help you get started with our product.
Ongoing Refresher Training
We provide refresher training as needed, ensuring you stay up-to-date with our product’s features.
Free Onboarding
Our onboarding sessions are included at no additional cost, making your transition to our product smooth and efficient.
Emailgistics simplifies managing team inboxes. Our solution streamlines email communication for your team, making it organized, efficient, and stress-free.
Getting Started