Emailgistics is committed to the responsible use of information and protecting individual privacy rights on http://emailgistics.com and through our software services. We aspire to protect customer privacy through the design of our products and processes and through other information security safeguards. We also strive to promote transparency through customer education initiatives, privacy principles and policies, and appropriate opportunities for customer choice, access, and correction with respect to personal information accessed or stored within our Infrastructure.
What personal data we collect on the website and why we collect it
When you fill in a form requesting information, submitting a support request, or interacting in any other way with Emailgistics, the site generates an email which is sent to Emailgistics staff. Your email address may be distributed within Emailgistics’ support, marketing and sales teams in order to respond to your form submission in the most appropriate way. We also collect your IP address and browser user agent string in order to help prevent spam.
When visitors leave a comment on articles anywhere on the site we collect the data shown in the comment form, and also the visitor’s IP address and browser user agent string (to help spam detection).
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
In order for routing rules, agent availability information and other features of the Emailgistics software to function properly, Emailgistics uses information contained in inbound email traffic, including header information and the email’s subject line. The email remains on customer organizations’ Office 365 server, and Emailgistics has no access to that data. In provisioning the service, information is exchanged between Emailgistics and a customer’s Office 365 server. Where a customer organization uses Microsoft Active Directory to manage user accounts, Emailgistics synchronizes with that service.
Emailgistics has access to log files of activity on the account, to assist with diagnosis and rectification of errors. Emailgistics support personnel do not have access to the user account. In situations where it may become necessary for an Emailgistics support agent to access a user account, this will be accomplished through a guided screensharing session. Emailgistics will never request users’ login details.
Emailgistics follows generally accepted standards, and deploys appropriate technical and organizational measures, to protect and secure the customer data that we collect and process. These security and privacy practices, including how we collect, protect and secure customer data, are outlined in Emailgistics’ Terms of Service.
Financial data, including billing information and credit card details, are held on a secure platform. Emailgistics makes every reasonable effort to ensure the security and integrity of customer financial information. In the unlikely event of a data breach, Emailgistics undertakes to be transparent and honest with customers about the nature and scope of any such breach.
At no point does Emailgistics have, or provide, access to individual user accounts or their associated security settings, nor to individual emails.
Emailgistics’ GDPR compliance statement can be found here
Who we share your data with
Some of the systems that Emailgistics uses to manage customer data are hosted by third party providers. In accordance with those organizations’ own privacy policies, your data is protected within those providers’ infrastructure. Emailgistics will not sell, give away, or otherwise share your data with any other third party. This includes personally identifying data that you may enter on web forms on this website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments or submitted forms on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Form submissions are handled through Emailgistics’ own email gateway, which feeds information to the appropriate Emailgistics team inbox (yes, of course we use our own software for this!) from where it may receive an automated response or be assigned to an individual to process your request.
How to contact Emailgistics