Emailgistics News

Press releases and media coverage of Emailgistics

Emailgistics News Releases

Microsoft login services outage

Toronto, ON, September 28 2020 — Microsoft is experiencing an outage with login services that is preventing users from accessing Microsoft 365 services. Emailgistics shared mailbox access is being prevented by this outage. As a result some customers are experiencing problems with message assignment, snoozing, and other Emailgistics functionality. You may also have received a message with the subject “Your mailbox needs to be reauthenticated.” You may ignore those messages for the time being. Normal functionality should resume automatically once the Microsoft issue has been fixed.

Emailgistics is monitoring this situation and its effects on your shared mailboxes. We will update you again as soon as we have any further information to share.

The latest information on the Microsoft outage can be found at the Microsoft 365 Service health status page: https://status.office.com

Working from home? Emailgistics offers free team email management software until the end of June

Emailgistics is providing its SaaS team email management solution free until the end of June to all new customers to improve team inbox collaboration in Microsoft Office 365 for people compelled by the Covid-19 virus to work at home.

Toronto, Ontario – March 23, 2020 – In response to the large numbers of employees currently working at home due to the Covid-19 virus, Emailgistics Corp (https://emailgistics.com) today announced that it is offering its team email collaboration sorftware free to all new customers until the end of June 2020. Emailgistics is designed to enable effective collaboration for teams working in team email inboxes within Microsoft Office 365. It does this by streamlining and automating workflow, providing detailed real-time and historical reporting data, and offering a comprehensive yet intuitive set of management tools for business managers.

Business emails require team email management

Quoting Henry Lach, CEO of Emailgistics: “Employees working from home need to coordinate, especially now, their team emails during the current Covid-19 crisis. For teams handling significant volumes of inbound email, and especially in situations where it’s important to keep to strict service level agreements for email responses, the ability for Emailgistics to help manage team email workflow is indispensable. In the absence of inbox collaboration tools, organizations run the risk that either nobody will respond to a message, or more than one agent will send potentially conflicting responses to the same inbound message. Either of these can lead to customer frustration and damage to reputation. We are pleased to offer Emailgistics for free until the end of June to help people working in remote teams from home during this unprecendented and challenging time.”

Emailgistics Announces Launch of New SaaS Solution for Team Email Collaboration

Flexible, scalable solution to supercharge team inboxes in Microsoft Office 365.

Toronto, Ontario – February 19, 2020 – Emailgistics Corp. (www.emailgistics.com) today announced the general availability of its self-named Software-as-a-Service solution. Emailgistics is designed to enable effective collaboration for teams working shared email inboxes within Microsoft Office 365. It does this by streamlining and automating workflow, providing detailed real-time and historical reporting data, and offering a comprehensive yet intuitive set of management tools for business managers.

Huge numbers of business emails requires new team email management

Quoting Henry Lach, CEO of Emailgistics:  “Business emails continue to grow in volume and need better team management, with 130 billion business emails sent every day. For teams handling significant volumes of inbound email, and especially in situations where it’s important to keep to strict service level agreements for email responses, Emailgistics tools to manage team email workflow are indispensable. In the absence of inbox collaboration tools, organizations run the risk that either nobody will respond to a message, or more than one agent will send potentially conflicting responses to the same inbound message. Either of these can lead to customer frustration and damage to reputation.”

Rapid and Seamless Outlook integration with Microsoft Office 365

Taming the chaos of the team inbox

Emailgistics is designed from the ground up to integrate seamlessly into Microsoft Office 365. With over 120 million Office 365 users, Microsoft is the leading email platform for business. With Emailgistics, agents continue to work in the familiar environment of Outlook, with team inboxes displayed as folders in the Outlook folder structure.

All messages stay in Office 365 which means onboarding to Emailgistics is quick and straightforward, typically accomplished in fifteen minutes or less. The direct integration of Emailgistics with Office 365 leverages the trust companies have in Microsoft’s security.

Management reporting functionality

Reporting within Emailgistics includes configurable multi-gauge dashboards, displaying real-time information about the performance of the whole team and individual agents; there are also multiple reports built into the solution that enable detailed analysis of performance over time.

Tools to manage the workload of individual agents

Workflow routing features provided in Emailgistics enable administrators to set various rules for automated distribution of incoming messages to team members, and to manage the workload of individual agents. One key feature is to link an ongoing conversation to an agent to help reduce the cognitive burden of the team overall.

Emailgistics is available now directly from the company’s website or through the Microsoft AppSource Marketplace, where Emailgistics is the only Microsoft partner providing a team inbox collaboration solution. Emailgistics offers a free 14-day trial.