Team Inbox Management for Manufacturing and Engineering
From requests for quotation to approval of technical drawings, the manufacturing and engineering sectors rely on email for critical documentation all day, every day.
Quality and timeliness are the watchwords in business as well as in communication. Emailgistics gives manufacturers the tools for both, by enabling efficiency in email workflow management, and providing unsurpassed audit and reporting functions for managing email conversations.
Emailgistics gives you a competitive advantage through:
- Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
- Customer Satisfaction: Redirect time and energy away from manually assigning messages to actually answering them.
- Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
- Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries
Due to the nature of our business, we wanted to be able to track a message from start to finish. With Emailgistics we gain critical insight by knowing who owns each message and tracking the time it takes for them to respond. Having reminders and alerts for aging emails allows us to better manage and track performance against our service level goals. when handling multiple accounts.
This helps us solve customer issues faster and monitor our team’s productivity. The result is our customers having increased confidence in our ability to react.
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