Team Inbox Management for Manufacturing and Engineering

From requests for quotation to approval of technical drawings, the manufacturing and engineering sectors rely on email for critical documentation all day, every day.

Quality and timeliness are the watchwords in business as well as in communication. Emailgistics gives manufacturers the tools for both, by enabling efficiency in email workflow management, and providing unsurpassed audit and reporting functions for managing email conversations.

 

Emailgistics gives you a competitive advantage through:

  • Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
  • Customer Satisfaction: Redirect time and energy away from manually assigning messages to actually answering them.
  • Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
  • Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries