Boost productivity while ensuring client data stays protected
Alleviate significant hurdles that legal and professional services firms face, like the secure handling of sensitive information, high message volumes, and a lack of performance insights.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Ensure accuracy and security in client conversations
Enhance team efficiency with auto-assignment and message ownership to direct communications to the right attorneys, reducing conflicting client responses. Emailgistics’ SOC 2-compliant software ensures regulatory compliance and confidentiality in client interactions.
Scale your business with automated workflows
Establish custom rules for sorting and tagging emails based on case details or client information so teams can efficiently manage high email volumes with minimal manual effort. Common communications, such as retainer agreements and billing inquiries, are accelerated with team-wide templates.
Harness powerful analytics to streamline operations
Utilize advanced analytics to gain deeper insights into your firm’s communication performance. Customizable dashboards and detailed reports on email volume, response times, and SLA compliance help legal teams make informed decisions about resource allocation and workflow improvements.
Improve service quality with SLA monitoring
Maintain exceptional client service standards by proactively monitoring service-level agreements. With real-time tracking and customizable alerts, attorneys can stay informed about critical correspondence timelines, ensuring that no urgent client inquiries fall through the cracks.
Essential capabilities for expanding teams to remain effective and organized
Emailgistics enriches shared inboxes with automation, teamwork features, and analytics to ensure SLA compliance with ease.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Priority Assignment
Handle urgent emails first by creating unique rules to auto-assign important messages based on content, sender, and more.
Backup Assignees
Ensure the most urgent messages are answered by routing emails to backup teammates when a user is unavailable.
Conversation History
Maintain continuity with a single source of truth for all actions and communications regarding emails, allowing teams to collaborate efficiently.
Notes
No more Cc’s, Bcc’s, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Analytics
Enhance performance and CX using real-time data to identify bottlenecks and backlogs, optimize team workload, and analyze KPIs such as response times and volume of inquiries.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Your ally in delivering outstanding service
Emailgistics helps your team become more efficient, organized, and dedicated to delivering outstanding customer experiences.
“Emailgistics has been essential in organizing our legal communications. It’s easier than ever to find important emails from clients and partners.”
