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Learning Center / Mailbox Administration and Workflow Configuration / Alerts

Using Alerts with Tags and Advanced Alerts

Make Sure Priority Emails Never Slip Through the Cracks

In this tutorial, we walk you through how to use Alerts with Tags and Advanced Alerts in Emailgistics. Learn how to create targeted alerts based on tagged emails—perfect for ensuring that high-priority or time-sensitive messages are seen and responded to quickly. Whether you’re managing urgent requests or VIP communications, setting up these alerts helps your team stay efficient, responsive, and on top of what matters most.

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Course Content

Mailbox Administration and Workflow Configuration

of 25 lessons completed
1. Understanding User Roles In Emailgistics
2. Setting and Modifying User Availability and Schedule
3. Assignment Options and Max Messages For Users
1. Automatic Assignment Methods Explained
2. Assign to Previous Owner
3. Unassign at the end of user Schedule
1. How Emailgistics Rules Work and Rule Hierarchy
2. Assignment Rules
3. Tagging Rules
4. Creating Automatic Replies and Auto Forwarding
1. Intro to Templates
2. Creating And Modifying Templates
1. Intro to Tags
2. Creating Tags
3. Advanced Tagging
1. Intro to Alerts
2. Unanswered Alerts
3. Using Alerts with Tags and Advanced Alerts
1. Intro To Mailbox Schedules
2. Creating And Modifying Mailbox Schedule
3. Setting Holidays And Copying To User Schedule
1. Intro to SLAs
2. Setting Reply and Closed SLAs
1. Intro to Conversation ID
2. Applying Conversation ID to Subject and Customizing ID

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