Unassign at the end of user Schedule
The “Unassign at End of User Schedule” feature in Emailgistics automatically removes user’s messages for the shared mailbox from their folder at the end of their schedule/shift. This ensures that messages are available to working users immediately, rather than remaining in non-working users’ folders.
Here are step-by-step instructions on how to enable and configure this feature within the Emailgistics admin centre.
Enable Unassign at End of User Schedule
- Navigation
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• Access the Emailgistics admin center.
• Navigate to the specific shared mailbox where you want to activate this feature. - Mailbox Settings
- • Within the mailbox settings, locate the “Assignment” tab.
- Enable Feature
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• Under the “Unassign” section, find the “Unassign messages at end of user schedule” option.
• Select the checkbox to enable this feature.
Functionality and Usage
| Functionality | Usage |
|---|---|
| Automatic Removal | Messages assigned to users are automatically removed from their folder at the end of each day according to their schedule. |
| Immediate Availability | This ensures that messages are made available immediately to users who are working, rather than remaining in non-working users’ folders. |
| Types of Messages Removed | Messages removed include those assigned by any mechanism—auto-assignment, rules, manual assignments, and customer replies. Messages in the Snoozed folder are excluded. |
| One-Time Unassignment | The unassignment occurs once at the end of each user’s schedule, making the messages available for reassignment to working users. |
| Handling Large Email Volumes | If a user has more than 50 emails in their folder, this feature will not trigger to avoid potential Outlook performance issues. |
| Behavior with User Schedules | A user’s schedule is considered over when there is no further working time scheduled for the current day. The unassignment occurs at the end of the scheduled working hours. |
| Delay in Unassignment | Emailgistics waits approximately 30 minutes after the scheduled end time to unassign messages, allowing users some buffer time to complete pending tasks. |
| Effect on Assignment Methods | While round-robin and load-balanced assignment methods avoid assigning messages to users who aren’t scheduled to be working, rules and the “Assign replies to previous owner” option may not respect user schedules. However, this feature does not affect their behavior. |
Enabling the “Unassign at End of Schedule” feature in Emailgistics streamlines message management by automatically removing messages from users’ folders at the end of their schedules, ensuring immediate availability for working users. By following the steps outlined in this document, users can easily activate and configure this feature to optimize their email workflow and enhance productivity.