Setting Reply and Closed SLAs
Configure SLA Parameters to Track, Report, and Optimize Team Performance in Real Time
In this lesson, we cover how to set reply and closed SLA (Service Level Agreement) parameters for your Emailgistics mailbox. These settings allow you to monitor and report on messages that meet or fall outside the SLA thresholds, providing valuable insights into your team’s response and resolution times. You’ll also discover how these parameters power live dashboards, enabling real-time tracking of SLA performance and helping your team stay on top of their goals.