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Learning Center / Mailbox Administration and Workflow Configuration / User Mailbox Settings

Setting and Modifying User Availability and Schedule

In this lesson, you will learn how to set and modify user availability in Emailgistics, ensuring accurate reporting and automating message assignment to available users. We’ll cover how to create user schedules, update availability settings, and manage schedule changes to optimize team performance and workload distribution.

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Course Content

Mailbox Administration and Workflow Configuration

of 25 lessons completed
1. Understanding User Roles In Emailgistics
2. Setting and Modifying User Availability and Schedule
3. Assignment Options and Max Messages For Users
1. Automatic Assignment Methods Explained
2. Assign to Previous Owner
3. Unassign at the end of user Schedule
1. How Emailgistics Rules Work and Rule Hierarchy
2. Assignment Rules
3. Tagging Rules
4. Creating Automatic Replies and Auto Forwarding
1. Intro to Templates
2. Creating And Modifying Templates
1. Intro to Tags
2. Creating Tags
3. Advanced Tagging
1. Intro to Alerts
2. Unanswered Alerts
3. Using Alerts with Tags and Advanced Alerts
1. Intro To Mailbox Schedules
2. Creating And Modifying Mailbox Schedule
3. Setting Holidays And Copying To User Schedule
1. Intro to SLAs
2. Setting Reply and Closed SLAs
1. Intro to Conversation ID
2. Applying Conversation ID to Subject and Customizing ID

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