The Conversation ID is a unique nine-character alphanumeric identifier (e.g.,
2JW649S38) assigned to each email thread in Emailgistics. This ID ensures clear
ownership, maintains conversation continuity, and serves as a powerful reference for
tracking and searching email threads. Emailgistics also offers the option to append this
ID to the subject line for easy visibility.

Key Benefits of Conversation ID

1. Seamless Conversation Tracking

The Conversation ID links all related messages within a thread, allowing users to track
conversations efficiently. This ensures no email is lost or mismanaged, providing a
comprehensive view of past interactions.

2. Enhanced Search and Reference

The Conversation ID serves as an excellent reference tool, making it easy to locate past
conversations. Whether searching within your mailbox or assisting a client, referencing
the unique ID streamlines the process and saves time.

3. Visibility in Add-in and Subject Line

Users can find the Conversation ID in two key locations:

• The Conversation Details section of the Emailgistics add-in.
• The email subject line, if the option to append the ID is enabled in Emailgistics.

This dual visibility ensures users and email recipients can quickly reference and retrieve
conversation history when needed.

4. Improved Client Communication

Appending the Conversation ID to the subject line helps external recipients reference a
specific conversation. This is particularly useful when clients need to revisit previous
discussions, reducing back-and-forth and enhancing response efficiency.

5. Audit and Compliance Support

Conversation ID aids in tracking, tracing, and auditing email interactions. It ensures
every conversation has a unique identifier, making it easier to verify communication
history and maintain compliance standards.

In summary, the Conversation ID is an essential tool for organizing, tracking, and
retrieving email conversations within Emailgistics. By leveraging this feature, users can
improve efficiency, enhance searchability, and streamline client communications within
Outlook.