Module 2: Setting up unanswered Alerts

Wouldn’t it be great to get a heads up before an email aged outside your reply time goal? Emailgistics alerts send notifications to mailbox users and any other email address if a message is unanswered within a specified time period. Here’s how you can use alerts.

1. Create an alert to notify specific recipients when a message has been unanswered for X amount of time. You can also specify how often the alert notification is sent to the recipients.
2. Set an alert schedule so notifications don’t pile up outside your regular business hours.
3. The alert notification provides the following information: date received, the From address, the subject line and the current folder the message resides in.