Module 4: Auto-replies and forwarding rules

Auto-replies can be a helpful way to communicate with your customers and when working properly, they provide better customer service by setting expectations for when they will hear from you. But auto-replies need to be handled with care, to avoid a customer service disaster like a mail loop, which is simply auto-reply messages bouncing back and forth creating 100’s or even 1000’s of messages in you and your customers inboxes.

Emailgistics rules allow you to create an auto-reply for your shared mailbox that’s just right for your team.