Conversation ID History
Look into the past with comprehensive message detail logging and metrics with Conversation ID History. It’s easily accessible via the view history button in the Emailgistics Outlook add-in.
Clicking the view history button opens a new window that includes the Conversation fundamentals, the Conversation Details and the Conversation History.
- Conversation Fundamentals: A numbered sequence of emails in the conversation, a list of activities that have occurred in the conversation; and a list of the Emailgistics workflow rules that have been triggered by messages from the conversation.
- Conversation Details: An at a glance report card for the conversation with information that includes: start date, state (open, closed, snoozed), owner, age of oldest open message, average reply time for messages in this conversation, the number of incoming and outgoing messages. This can be viewed both from the add-in and history window.
- Conversation History: An audit trail with complete details on when messages in the conversation arrive, are assigned to a user, get replied to, snoozed, closed or received comments.
Now the next time you need to determine precisely what happened to a particular message you can use the conversation history!