Availability

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User availability is an integral part of message assignment within Emailgistics. Availability can factor into most message assignment options including: automatic assignment, assign to previous owner and rules. Availability is configurable for each team inbox that a user is a member of. A user that belongs to two team inboxes can be available for one and unavailable for the other.

Tip: When managing multiple team inboxes the configurable availability makes it practical to have users assigned to many or all of the team inboxes so that if an inbox receives a spike in email extra staff can simply turn their availability on to assist.

A user can toggle their availability on/off in two places:

1. The Me page of the Emailgistics Admin Centre

2. The Emailgistics Outlook Add-in

A mailbox administrator or system administrator also have privileges to toggle any users availability in the users tab of the mailbox page.

FAQ

Can a message be automatically assigned to a user that is not marked as available?

Yes. Rules that ignore user availability will still assign messages, as will Assign to Previous Owner if availability isn’t specified.