User availability and scheduling
User availability is an integral part of message assignment within Emailgistics. Availability can factor into most message assignment options including: automatic assignment, assign to previous owner and rules. There are two options to configure a user’s availability:
The Availability Toggle (Emailgistics Starter and Pro plans)
User Schedules (Emailgistics Pro plan)
Both of these options can be accessed via the Emailgistics Outlook add-in or the admin centre.
Availability Toggle
A simplistic on or off setting, availability can be individually toggled for each team inbox that a user is a member of. A user that belongs to two team inboxes can be available for one and unavailable for the other. A user can toggle their availability on/off in two places:
1. The Me page of the Emailgistics Admin Centre
2. The Emailgistics Outlook Add-in
Tip: Users can adjust their own availability from the add-in or the admin centre. Mailbox Administrators can adjust the availability of any user within their mailbox from the admin centre.
User Schedules
A more detailed approach to managing availability, define specific time periods for work, breaks and more for each user. Here is how to configure a user schedule:
- A user’s availability mode can be changed for each mailbox they are a member of. is a schedule Select a mailbox and then a user, switch to Scheduled Availability and select your time zone.
FAQ
Can a message be automatically assigned to a user that is not marked as available?
Yes. Rules that ignore user availability will still assign messages, as will Assign to Previous Owner if availability isn’t specified.
Tip: When managing multiple team inboxes the configurable availability makes it practical to have users assigned to many or all of the team inboxes so that if an inbox receives a spike in email extra staff can simply turn their availability on to assist.