Transportation Logistics
Rev Up Your Team Inbox With Emailgistics
Have you ever had a quote request go unanswered because team members assume someone else is handling it? Or perhaps you’ve faced the confusion of multiple representatives responding to the same shipment inquiry. With Emailgistics’ suite of tools, you can supercharge your logistics team’s inbox from the comfort and familiarity of Microsoft Outlook. Try Emailgistics today!
Getting Started
Request a demo specific to your industry
Getting Started
Reports
See the performance of your teams and individual users.
- Save and share often-used reports
- Received and sent volume
- Domain and tag filtering/grouping
- Drill down to see specific messages
- Reply and close time, inside/outside SLA %
Auto Distribution
Automatic load-balanced distribution to team members.
Alerts
Get email alerts when certain conditions are met.
- Message unanswered within time
- Unassigned message backlog
Dashboards
Up-to-the-minute metrics allow you to identify and fix bottlenecks and backlogs quickly.
- Unassigned messages
- And many more metrics, most filterable by tag
- Available users and number of assigned messages
- Today’s average response time
Conversation History
Full web-based conversation history detailing all activity.
- Messages received/sent
- Assignments
- Notes
Reminders
Built-in reminder system.
- Emails pop back up in the designated folder within the shared mailbox when users need to follow up or revisit particular messages.
Workload distribution
Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.
Sub-Team Assignment
Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.
Back-up Assignees
Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.
