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Transportation Logistics

Rev Up Your Team Inbox With Emailgistics

Have you ever had a quote request go unanswered because team members assume someone else is handling it? Or perhaps you’ve faced the confusion of multiple representatives responding to the same shipment inquiry. With Emailgistics’ suite of tools, you can supercharge your logistics team’s inbox from the comfort and familiarity of Microsoft Outlook. Try Emailgistics today!

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Reports

See the performance of your teams and individual users.

  • Save and share often-used reports
  • Received and sent volume
  • Domain and tag filtering/grouping
  • Drill down to see specific messages
  • Reply and close time, inside/outside SLA %

Auto Distribution

Automatic load-balanced distribution to team members.

Alerts

Get email alerts when certain conditions are met.

  • Message unanswered within time
  • Unassigned message backlog

Dashboards

Up-to-the-minute metrics allow you to identify and fix bottlenecks and backlogs quickly.

  • Unassigned messages
  • And many more metrics, most filterable by tag
  • Available users and number of assigned messages
  • Today’s average response time

Conversation History

Full web-based conversation history detailing all activity.

  • Messages received/sent
  • Assignments
  • Notes

Reminders

Built-in reminder system.

  • Emails pop back up in the designated folder within the shared mailbox when users need to follow up or revisit particular messages.

Workload distribution

Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

Sub-Team Assignment

Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.

Back-up Assignees

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.