Technology Communications
Maximizing Efficiency and Compliance: Empowering Email Solutions for Modern Organizations
From servicing customer accounts to relationships with government regulators, third-party service and content providers, and for interdepartmental communications, it is vital to ensure that service level obligations are met while constantly needing to do more with less. Even where omnichannel communication options are presented to your customers, most transactional information exchange is accomplished through email.
Getting Started
Reports
See the performance of your teams and individual users.
- Save and share often-used reports
- Received and sent volume
- Domain and tag filtering/grouping
- Drill down to see specific messages
- Reply and close time, inside/outside SLA %
Analytics
Automatic load-balanced distribution to team members.
Dashboards
Up-to-the-minute metrics allow you to identify and fix bottlenecks and backlogs quickly.
- Unassigned messages
- And many more metrics, most filterable by tag
- Available users and number of assigned messages
- Today’s average response time
Templates
It’s easy and fast to reply with pre-written responses or snippets.
Tags
Tag messages for workflow and reporting.
- Integrated with Outlook categories for easy sorting/grouping of messages
- Apply tags with rules or manually in Outlook
Rules
Handle emails automatically based on content, sender, and more.
- Assign, auto-reply, tag, etc.
- Use powerful regular expressions to match content
Customer Satisfaction
Emailgistics has the key features you need to make your customers happy.
Customer Satisfaction
Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.
Team Collaboration
Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.
Metrics & Insights
Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.
