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Retail

Emailgistics is Like Retail Therapy for Your Team Inbox

Have you ever had a customer complaint about a product defect go unanswered because it was unclear who was responsible? Or perhaps multiple staff members sent conflicting discount offers to the same customer, leading to confusion? With Emailgistics’ suite of tools, you can streamline your retail customer service team’s inbox from the comfort and familiarity of Microsoft Outlook. Try Emailgistics today!

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Templates

It’s easy and fast to reply with pre-written responses or snippets.

Distribution

Automatic load-balanced distribution to team members.

Message Prioritization

Prioritize work by temporarily moving less urgent emails out of a designated folder in the shared mailbox and ensure that essential messages remain readily accessible.

Tags

Tag messages for workflow and reporting.

  • Integrated with Outlook categories for easy sorting/grouping of messages
  • Apply tags with rules or manually in Outlook

Rules

Handle emails automatically based on content, sender, and more.

  • Assign, auto-reply, tag, etc.
  • Use powerful regular expressions to match content

User Scheduling

Team members get assigned email only when they’re working.

  • Detailed, per-user schedules
  • Manual availability toggle also supported

Customer Satisfaction

Emailgistics has the key features you need to make your customers happy.

Customer Satisfaction

Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

Team Collaboration

Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.

Metrics & Insights

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.