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Manufacturing Engineering

Forge Ahead with Superior Team Email Management

Have you ever had a recall notice email go unanswered because team members assume someone else is handling it? On the other hand, maybe you’ve had two representatives send different quotes to the same potential client for a bulk order. With Emailgistic’s suite of tools, you can supercharge your team’s inbox from the comfort and familiarity of Microsoft Outlook. Try Emailgistics today and see the difference!

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Integrated With Microsoft Outlook

Emailgistics is proud to be a Microsoft Partner. No need to waste time switching users to a new platform when they are already comfortable working in Outlook.

Improve Collaboration

Users can add internal notes, review when messages are received/sent, and improve email status tracking. These tools can help specific teams and/or facilitate cross-departmental collaboration.

Tags

Rules

Create custom rules based on message content, the sender, and more. This helps teams standardize their processes, ensuring all shifts follow the same efficient email management practices.

Auto Distribution

Messages can be automatically assigned to users based on custom rules, tags, and user availability. Preventing messages from overlapping responses or being left unanswered.

Dashboards

Up-to-the-minute metrics allow you to identify and fix bottlenecks and backlogs quickly.

  • Number of unassigned messages
  • Today’s average response time
  • Reply and close time, inside/outside SLA
  • And many more metrics

Customer Satisfaction

Emailgistics has the key features you need to make your customers happy.

Customer Satisfaction

Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

Team Collaboration

Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.

Metrics & Insights

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.