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Healthcare

Your Team Inbox Remedy: Emailgistics to the Rescue!

Have you ever had a patient requesting to reschedule go unanswered because team members assumed someone else was handling it? Or perhaps multiple team members sent conflicting schedules to PSWs? With Emailgistics’ suite of tools, you can streamline your retail customer service team’s inbox from the comfort and familiarity of Microsoft Outlook. Try Emailgistics today!

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Templates

It’s easy and fast to reply with pre-written responses or snippets.

Integration

Seamless Outlook integration means no need for third-party software.

Max Messages

Establish limits for automatic message distribution to each user to prevent them from becoming overwhelmed while simultaneously optimizing message throughput for the team.

Distribution

Automatic load-balanced distribution to team members.

Back-up Assignees

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.

Time Management

Users can schedule when they want to address specific emails.

  • Prevents distractions and interruptions during critical tasks.

Customer Satisfaction

Emailgistics has the key features you need to make your customers happy.

Customer Satisfaction

Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.

Team Collaboration

Assign certain emails to only the team members that have the skills to handle them by creating ad-hoc sub-teams within rules.

Metrics & Insights

Ensure the most urgent messages are always answered by routing emails to back-up teammates when an agent is unavailable.