Handle patient information and proprietary data quickly and securely
Emailgistics streamlines workflows, improves team collaboration, and monitors compliance tracking with software that is SOC 2- and GDPR-compliant.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Collaborate with ease to keep research projects on track
In clinical trial management and patient care, shared inboxes can cause confusion when multiple team members respond to the same email.
Emailgistics allows users to assign emails and add internal notes to keep everyone informed, while a detailed conversation history provides transparency and traceability during audits.
Eliminate message overload and missed patient inquiries
Healthcare professionals manage many appointment confirmations, lab results, and research queries daily, which can overwhelm teams and lead to missed communications.
Customizable assignment features tag and sort emails by urgency and context, prioritizing critical tasks over general correspondence.
Increase operational efficiency in high-pressure environments
Emailgistics provides robust reporting features for the healthcare and biotech sectors, allowing organizations to analyze email volume and response times using metrics like User Closed Counts and Initial Reply Counts.
Team leaders can identify bottlenecks and implement targeted process improvements to enhance communication workflows.
Ensure compliance and responsiveness with SLA tracking
Emailgistics offers SLA monitoring tools that automatically track response times against benchmarks, generating alerts for overdue responses.
This enables teams to prioritize urgent inquiries and helps administrators identify high performers and those needing support, fostering accountability and continuous improvement in service delivery.
All-in-one features for dynamic teams to operate smoothly and responsively
Emailgistics empowers shared inboxes with features that automate email processes, foster collaboration, and deliver analytics for SLA adherence.
Auto-Assignment
Distribute emails to team members using a round-robin or load-balanced approach, the latter of which considers a user’s availability and max messages limit.
Assign-to-Previous-Owner
Ensure consistency and minimize conflicting responses by automatically assigning incoming messages within a thread to the agent that last handled that customer conversation.
Max Messages
Prevent inbox overwhelm by establishing limits for automatic message distribution, while simultaneously optimizing message throughput for the team.
User Scheduling
With customizable user schedules, team members get assigned email only when working. Users can also manually toggle their availability.
Conversation History
A single source of truth for all actions applied to an email, allowing you to easily track and reference past communications for better continuity and collaboration.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Dashboards
Customizable dashboards keep up-to-the-minute metrics of your team’s performance at a glance, making it easy for management to stay on top of SLAs.
Analytics
Enhance performance and CX using real-time data to identify bottlenecks and backlogs, optimize team workload, and analyze KPIs such as response times and volume of inquiries.
Your partner in creating memorable customer experiences
Emailgistics empowers teams to respond promptly, maintain clarity, and provide exceptional customer service.
“Our care team’s response times have improved dramatically. Emailgistics has made patient follow-ups a breeze.”
