Team Inbox Management for Government Organizations

 

Government ministries, departments and agencies all need to balance accountability to their public constituency with timely response to requests for information. There’s often a need for a robust audit trail, too, which not only helps meet the requirements of regulators and oversight bodies, but provides greater transparency to the public.

Emailgistics gives you a competitive advantage through:

  • Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
  • Customer Satisfaction: Redirect time and energy away from manually assigning messages to  actually answering them.
  • Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
  • Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries.