Team Inbox Management for Government Organizations
Government ministries, departments and agencies all need to balance accountability to their public constituency with timely response to requests for information. There’s often a need for a robust audit trail, too, which not only helps meet the requirements of regulators and oversight bodies, but provides greater transparency to the public.
Emailgistics gives you a competitive advantage through:
- Productivity Boosts: Route emails efficiently and keep agents focused on their assignments.
- Customer Satisfaction: Redirect time and energy away from manually assigning messages to actually answering them.
- Real-time Dashboards: Measure and manage team inbox traffic, productivity, performance against SLAs, and more.
- Workflow optimization: Ensure that messages get to the correct agents as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent inquiries.