Efficient email management frees up time for your community
Educators and non-profits often face email overload and clutter, missed inquiries, and no way to track response times, delaying communication to students, donors, and community members.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Consolidate conversations and boost team collaboration
Assigning messages to only one team member eliminates contradictory responses and enhances accountability. A centralized conversation history and internal notes offer staff quick access to pertinent information without the clutter of standard email chains.
Automate manual work for enhanced efficiency
Automatically distribute emails with customizable rules and tagging features to categorize and prioritize messages, preventing inbox overwhelm and lost emails. Automating the organization of critical emails like those related to program schedules and funding inquiries lets your team focus on key initiatives.
Gain actionable insights for program effectiveness
Access real-time analytics and comprehensive reports to analyze email volumes, response times, and assess team productivity. Use these insights to refine staffing hours, improve outreach efforts, and enhance stakeholder communication.
Leverage SLA monitoring to ensure timely responses
Utilize customizable alerts and SLA metrics to proactively manage deadlines, enabling timely responses to urgent inquiries from students, parents, donors, and program participants while upholding organizational commitments.
Must-have features for growth-focused teams to stay organized and responsive
Emailgistics brings automation, collaboration, and insightful analytics to shared inboxes, ensuring SLAs are consistently met.
Auto-Assignment
Distribute incoming emails evenly among team members based on their current availability, enhancing responsiveness and reducing delays.
Conversation History
Maintain continuity with a single source of truth for all actions and communications regarding emails, allowing teams to collaborate efficiently.
Notes
No more Cc’s, Bcc’s, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, urgency, and more by creating unique rules.
Templates
Respond faster with pre-written responses or snippets. All templates are centrally housed and edited within Emailgistics, ensuring consistency across messaging.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Analytics
Utilize real-time data to track performance metrics like response times and inquiry volumes, facilitating informed decision-making for operational improvements.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Your trusted support in communication excellence
With Emailgistics, your team can react promptly, stay on track, and offer remarkable service to customers.
“Emailgistics has transformed the way we manage community outreach. Engagement and communication have reached new heights!”
