by Emma Fairgrieve | Jan 19, 2023 | Team Building
Employee burnout is a serious issue that can have a negative impact on both the employee and the organization. Burnout is characterized by physical and emotional exhaustion, a loss of interest in work, and decreased job performance. It can lead to increased... 
by Aashi Bhati | Dec 17, 2021 | Customer Relationship, Email Management, Team Building
Emojis aren’t exactly something new in the world, but they are in the workplace. Aside from the typical “:)” or “:(” that has been used before, as more millennials enter the workplace, a wide range of emojis are becoming increasingly... 
by Aashi Bhati | Dec 15, 2021 | Team Building
The Importance of Company Culture Company culture is quickly becoming one of the first things employees investigate when researching a company for a potential job application or accepting an offer. Everyone likes to work in an environment where... 
by Aashi Bhati | Nov 23, 2021 | Team Building
With the holiday season right around the corner, an increasing number of employees are likely booking time off. This isn’t something new, however, businesses still struggle with managing teams throughout the busy holiday... 
by Emma Fairgrieve | Oct 26, 2021 | Team Building
Research has shown that gratitude can have a huge impact on an individual’s happiness. According to a study by Harvard “In positive psychology research, gratitude is strongly and consistently associated with greater happiness. Gratitude helps people feel more positive... 
by Mara Lach | Jul 14, 2020 | Customer Relationship, Productivity, Team Building
A Brave New World for Customer Service On the rare occasions that Hollywood portrays a customer service operation, it is typically through footage of a busy contact center, with headset-wearing agents sitting at rows of workstations, each armed with a keyboard,...