As businesses strive to stand out, improving customer satisfaction through effective collaboration becomes a vital strategy. Here at Emailgistics, we understand the power of seamless teamwork and are here to share insights on leveraging collaboration to enhance customer satisfaction. Understanding the Importance of Collaboration Collaboration is the backbone of a well-functioning customer service team. When … Read more
In today’s digital age, email continues to be a critical communication channel for businesses. It serves as a vessel for valuable information, insights, and interactions that can significantly impact business growth. However, simply using Outlook 365 or other basic email platforms may not provide professional teams with the data and tools they need to unlock … Read more
As a business owner or manager, you want to provide the best customer service possible. It’s a given that your customers are the lifeblood of your business, and keeping them satisfied is crucial. But have you considered the role your agents play in that satisfaction? By supporting your agents, you can actually improve the customer …
Employee burnout is a serious issue that can have a negative impact on both the employee and the organization. Burnout is characterized by physical and emotional exhaustion, a loss of interest in work, and decreased job performance. It can lead to increased absenteeism, reduced productivity, and even turnover. According to a study by Gallup, 23% … Read more
Emojis aren’t exactly something new in the world, but they are in the workplace. Aside from the typical “:)” or “:(” that has been used before, as more millennials enter the workplace, a wide range of emojis are becoming increasingly popular. Workplace culture as a whole has seen a drastic change in the past few … Read more
The Importance of Company Culture Company culture is quickly becoming one of the first things employees investigate when researching a company for a potential job application or accepting an offer. Everyone likes to work in an environment where they are going to be supported and have a good work/life balance. Today, we’re looking at how to build company culture when … Read more
With the holiday season right around the corner, an increasing number of employees are likely booking time off. This isn’t something new, however, businesses still struggle with managing teams throughout the busy holiday season. If you’re faced with the challenge of how to continue to effectively manage your team throughout the holidays, we’ve got some tips for you. 1. Have an open shared calendar … Read more
Research has shown that gratitude can have a huge impact on an individual’s happiness. According to a study by Harvard “In positive psychology research, gratitude is strongly and consistently associated with greater happiness. Gratitude helps people feel more positive emotions, relish good experiences, improve their health, deal with adversity, and build strong relationships.” Positive psychology … Read more
