by Zack King | May 14, 2020 | Customer Service, Productivity and Workflow
For most businesses it is not realistic for a customer service rep to know all there is to known about every customer. Specialization can be a key to successfully managing complex customer relationships. Account managers are a great way to maintain and strengthen...
by Zack King | Mar 18, 2020 | Customer Service, Productivity and Workflow
One of the most significant impediments to effective email management is simply a lack of tools to monitor, report and analyze traffic flow into and out of team inboxes. Real-time visibility into team and agent performance is an important piece for robust email...
by Doug | Dec 9, 2019 | Customer Service, Productivity and Workflow
When it comes to transactional communication, nothing beats the capabilities of email. And in the corporate world, Microsoft Office 365 and Outlook dominate the landscape for email. Many organizations rely on “functional” addresses for emails to specific teams within...
