How to Follow Up with Customers

How to Follow Up with Customers

Customer follow-ups help create a relationship and ensure you deliver the best customer service possible. By following up with your customers, you’re showing them that you care about their experience and not just the sale at the end of the day. It’s no secret that...
4 Tips to Improve Customer Service

4 Tips to Improve Customer Service

By now we all know about the importance of customer service. In 2018, Microsoft reported that one of the key factors for becoming a loyal customer to a brand was customer service. The report found that good customer service increases the chances of someone becoming a...
How to Say No to Customers

How to Say No to Customers

Customers are an important part of every business and we’ve talked a lot about maintaining strong customer relationships and satisfaction. As a business, you want to ensure you’re providing the best service and meeting your customer needs. However,...