by Aashi Bhati | Jan 23, 2023 | Customer Relationship
Communication is a key component of customer service. Customers rely on it to resolve their issues and get the help they need. The more you communicate with your customers, the better you understand their needs and expectations. But sometimes, communication can break... 
by Emma Fairgrieve | Jan 10, 2023 | Customer Relationship
Customer success is critical to any business as it directly impacts revenue and growth. It is a process of ensuring that a business’s customers are getting the most value from their products or services. However, it also requires a lot of effort and coordination from... 
by Aashi Bhati | Sep 1, 2022 | Customer Relationship
Customer follow-ups help create a relationship and ensure you deliver the best customer service possible. By following up with your customers, you’re showing them that you care about their experience and not just the sale at the end of the day. It’s no secret that... 
by Emma Fairgrieve | Apr 1, 2022 | Customer Relationship
To provide excellent customer support, businesses need to track the time it takes to resolve customer issues. This metric is a crucial indicator of how efficiently your customer support team is working and how satisfied your customers are with the support... 
by Emma Fairgrieve | Mar 8, 2022 | Customer Relationship
By now we all know about the importance of customer service. In 2018, Microsoft reported that one of the key factors for becoming a loyal customer to a brand was customer service. The report found that good customer service increases the chances of someone becoming a... 
by Aashi Bhati | Feb 24, 2022 | Customer Relationship
Customers are an important part of every business and we’ve talked a lot about maintaining strong customer relationships and satisfaction. As a business, you want to ensure you’re providing the best service and meeting your customer needs. However,...