by Doug | Apr 7, 2020 | Productivity and Workflow
The growth of multiple channels for customer interaction, while it can lead to greater choice and better service, may backfire if it means one channel is prioritized over others. Effectively managing email as well as chat, phone and other channels can be a tough...
by Doug | Apr 2, 2020 | Productivity and Workflow, Technology and Innovation
Despite the evolution of technology and the multitude of channels available to businesses to communicate with customers email isn’t going anywhere. According to an independent survey “despite hype around new collaboration tools, Outlook remains the most used...
by Doug | Mar 18, 2020 | Customer Service, Productivity and Workflow
One of the most significant impediments to effective email management is simply a lack of tools to monitor, report and analyze traffic flow into and out of team inboxes. Real-time visibility into team and agent performance is an important piece for robust email...
by Doug | Mar 18, 2020 | Productivity and Workflow
Microsoft Office 365 offers several options to work email as a team. The two most popular methods being distribution groups and shared mailboxes. Distribution Group A distribution group is a collection of two or more people’s email addresses. When an email message is...
by Doug | Mar 18, 2020 | Productivity and Workflow, Technology and Innovation
Directing email traffic of an Office 365 shared mailbox can be challenging. Delegating emails to the team is often a manual process that can take several hours per day depending on the email volume received. Team managers have two main options, both awkward and an...
