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Productivity Posts
The Science of Productivity: How to Hack Your Brain for Success
Productivity is the key to success in today's fast-paced world. Whether you're a student, a professional, or a business owner, being able to get things done efficiently and effectively is crucial for achieving your goals. But what is productivity, and how can you hack...
Streamlining Customer Service: For Logistics Companies
Logistics companies play a vital role in the supply chain but providing good customer service can often be challenging. With multiple points of contact, different departments and a high volume of inquiries, it can take some effort to ensure that customers promptly get...
Neurodiversity in the Workplace: A Guide to Thriving in Customer Support Roles
The field of customer support is ever-evolving and can be challenging for neurodivergent individuals. Neurodiversity refers to the diversity of human brains and how they process information, and it encompasses a wide range of conditions, including autism, ADHD, and...
Why You Should Be Using Auto Replies
Auto replies have become an important tool for many businesses. As the name would suggest, auto-replies are messages automatically sent following an incoming email. Most commonly used for out of office, vacation, or holidays. However, there is much more you can...
How to Overcome Imposter Syndrome in the Workplace
Have you ever felt that you are undeserving of your success? Like you have somehow managed to trick your coworkers into thinking that your skills are more refined than they are? Then you have most likely experienced imposter syndrome. What is Imposter Syndrome?...
Top 5 Email Etiquette Tips for Business in 2022
There are over 3 million emails are sent every second. Due to the overwhelming number of emails sent daily, it can be challenging to keep up with email etiquette. We have curated a list of the top 5 email etiquette tips to improve your business emails as soon as...
5 Ways to Boost Customer Satisfaction
Here are five ways to boost customer satisfaction with key features from Emailgistics.AnalyticsKnow how efficiently you're servicing your customersReporting tools track trends and performance metrics by team inbox, user, and time period; providing insights to inform...
How to use Outlook categories effectively
Outlook categories are often an underutilized tool for inboxes everywhere. When categories are put into action it's primarily to group messages or as a filter to help narrow your search. But today we want to share how you can use categories to organize your inbox for...
Why does my software have a hoof pick?
When I was a kid I saved up for ages to buy one of those Swiss Army knives. I still have it in my toolbox. I thought it was the coolest tool ever, and delighted in showing my friends what all the various parts did. A couple of the tools I didn’t use for their intended...
Comparing Emailgistics to Front
Let me clear something up. If you are part of a team using Outlook (Office 365) and are looking for a Front alternative: keep reading. Below we provide feature comparisons and insights into why customers should supercharge their team inboxes with Emailgistics instead...
5 Strategies to Turn Your Inbound Email Requests into Sales
Help your emails and your organization stand out amongst the crowded inbox with these 5 tips. 1. Know your audience The focus of inbound marketing is to draw your target audience to your brand rather than seeking out prospects elsewhere. This prevents you from...
The challenges of managing a remote team
A Brave New World for Customer Service On the rare occasions that Hollywood portrays a customer service operation, it is typically through footage of a busy contact center, with headset-wearing agents sitting at rows of workstations, each armed with a keyboard,...
How to handle email with a team of account managers
For most businesses it is not realistic for a customer service rep to know all there is to known about every customer. Specialization can be a key to successfully managing complex customer relationships. Account managers are a...
Reducing Total Email Response Time
The growth of multiple channels for customer interaction, while it can lead to greater choice and better service, may backfire if it means one channel is prioritized over others. Effectively managing email as well as chat, phone...
7 tips for Outlook Team Inboxes
Despite the evolution of technology and the multitude of channels available to businesses to communicate with customers email isn’t going anywhere. According to an independent survey “despite hype around new collaboration tools, Outlook remains the most used...
A word on dashboards
One of the most significant impediments to effective email management is simply a lack of tools to monitor, report and analyze traffic flow into and out of team inboxes. Real-time visibility into team and agent performance is an important piece for robust email...
Distribution Group vs. Shared Mailbox – what’s best for your team?
Microsoft Office 365 offers several options to work email as a team. The two most popular methods being distribution groups and shared mailboxes. Distribution Group A distribution group is a collection of two or more people’s email addresses. When an email message is...
Automatic Message Distribution
Directing email traffic of an Office 365 shared mailbox can be challenging. Delegating emails to the team is often a manual process that can take several hours per day depending on the email volume received. Team managers have two main options, both awkward and an...
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