Blog

Customer Relationship Posts

How to Follow Up with Customers

How to Follow Up with Customers

Customer follow-ups help create a relationship and ensure you deliver the best customer service possible. By following up with your customers, you’re showing them that you care about their experience and not just the sale at the end of the day. It’s no secret that...

4 Tips to Improve Customer Service

4 Tips to Improve Customer Service

By now we all know about the importance of customer service. In 2018, Microsoft reported that one of the key factors for becoming a loyal customer to a brand was customer service. The report found that good customer service increases the chances of someone becoming a...

How to Say No to Customers

How to Say No to Customers

Customers are an important part of every business and we've talked a lot about maintaining strong customer relationships and satisfaction. As a business, you want to ensure you're providing the best service and meeting your customer needs. However, sometimes customers...

How To Deal With Abusive Customers

How To Deal With Abusive Customers

Many of us have witnessed or have had firsthand experiences with outraged customers. There are numerous viral videos of customers being disrespectful and outright abusive towards staff members in multiple industries. These customer outbursts have become so common that...

Call Center Best Practices (2022)

Call Center Best Practices (2022)

For some customers, calling in and speaking to someone is the easiest and most convenient form of communication. But with so many calls coming in, how can you ensure that your team is following best practices?   Here are some tips for call center best...

How inbound email drives transactions

How inbound email drives transactions

3 Ways to Maximize the Value of Shared Mailboxes This eBook explores the rise of email as a transactional platform for conducting business, and the extent to which most companies are under servicing it at the technology level. We’ll demonstrate the importance of...

A word on dashboards

A word on dashboards

One of the most significant impediments to effective email management is simply a lack of tools to monitor, report and analyze traffic flow into and out of team inboxes. Real-time visibility into team and agent performance is an important piece for robust email...

See how Emailgistics can help your team deliver fast and reliable customer service!

Follow Us On