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Long response times can frustrate customers who are waiting on your team to help resolve an issue or answer an inquiry. Email response time is how fast you reply to customers’ emails, whether it’s with or without a solution. This includes sending out an email...

Email is the most common form of communication for both internal and external teams and customers. Whether it is Gmail or Outlook, your email service provider makes a difference in how you sort and manage your emails.   Although both Gmail and Outlook get the job...

Communicating mistakes and apologies to your customers aren't always easy, but sometimes it needs to be done. Communication is critical, whether it's regarding a bug in your software, a delay, or some other mishap.  One of the first steps to right a wrong is...

Many companies use distribution lists to save teams time and effort for both internal and external communication. A distribution list is an efficient way of sending emails to multiple recipients at once and saves the manual labour of having to type in each...

You have just finished writing an email and you're at the final step - a closing message. What exactly should you say to sign off the email? The email closing is just as important as the body of the email and you don't want your email to go unnoticed simply because of...

Still waiting on a reply back from someone and not sure how to approach the situation? Figuring out the right words can be tricky - but it doesn't have to be difficult. Emails often times go unanswered simply because there's too many of them. If you're waiting on a...

Microsoft Outlook is an application that is used by everyone, every day. It's likely the first thing you open in the morning when you start work and the last thing you close before ending the day. Emailgistics not only easily integrates into Office 365, but it also...

Given that email is such a popular form of personal and professional communication, it is important to ensure you chose an appropriate professional greeting for your email. Whether you're emailing your colleague about an upcoming deadline or contacting a hiring...

Communicating through email has its benefits and occasionally its downsides. Sometimes it can be difficult to understand your teammates and conflict can arise through email. Thankfully, with the right approach to resolving conflict through email, you can navigate...

With the holidays quickly approaching you have probably started marking things off your to-do list in preparation for your time. Once you get your vacation time approved, it’s now time to start crafting the perfect out-of-office reply. And while it may seem like a...