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How to Reduce Email Overload

How to Reduce Email Overload

Some days the mountain of emails in your inbox can seem impossible to tackle. Email is the most common form of communication both internally and externally. However, this means that you’re getting more and more emails every day and the mountain continues to grow....

How to Reduce Email Response Time

How to Reduce Email Response Time

Long response times can frustrate customers who are waiting on your team to help resolve an issue or answer an inquiry. Email response time is how fast you reply to customers’ emails, whether it’s with or without a solution. This includes sending out an email...

Transitioning from Gmail to Outlook Guide

Transitioning from Gmail to Outlook Guide

Email is the most common form of communication for both internal and external teams and customers. Whether it is Gmail or Outlook, your email service provider makes a difference in how you sort and manage your emails.   Although both Gmail and Outlook get the job...

Your Complete Guide to Distribution Lists

Your Complete Guide to Distribution Lists

Many companies use distribution lists to save teams time and effort for both internal and external communication. A distribution list is an efficient way of sending emails to multiple recipients at once and saves the manual labour of having to type in each...

Best Business Email Closings

Best Business Email Closings

You have just finished writing an email and you're at the final step - a closing message. What exactly should you say to sign off the email? The email closing is just as important as the body of the email and you don't want your email to go unnoticed simply because of...

How to politely write a deadline reminder email

How to politely write a deadline reminder email

Still waiting on a reply back from someone and not sure how to approach the situation? Figuring out the right words can be tricky - but it doesn't have to be difficult. Emails often times go unanswered simply because there's too many of them. If you're waiting on a...

4 Tips to Improve Customer Service

4 Tips to Improve Customer Service

By now we all know about the importance of customer service. In 2018, Microsoft reported that one of the key factors for becoming a loyal customer to a brand was customer service. The report found that good customer service increases the chances of someone becoming a...

How to elevate your Outlook experience

How to elevate your Outlook experience

Microsoft Outlook is an application that is used by everyone, every day. It's likely the first thing you open in the morning when you start work and the last thing you close before ending the day. Emailgistics not only easily integrates into Office 365, but it also...

How to Say No to Customers

How to Say No to Customers

Customers are an important part of every business and we've talked a lot about maintaining strong customer relationships and satisfaction. As a business, you want to ensure you're providing the best service and meeting your customer needs. However, sometimes customers...

How To Deal With Abusive Customers

How To Deal With Abusive Customers

Many of us have witnessed or have had firsthand experiences with outraged customers. There are numerous viral videos of customers being disrespectful and outright abusive towards staff members in multiple industries. These...

Why You Should Be Using Auto Replies

Why You Should Be Using Auto Replies

Auto replies have become an important tool for many businesses. As the name would suggest, auto-replies are messages automatically sent following an incoming email. Most commonly used for out of office, vacation, or holidays. However, there is much more you can...

Best Professional Greetings for Email

Best Professional Greetings for Email

Given that email is such a popular form of personal and professional communication, it is important to ensure you chose an appropriate professional greeting for your email. Whether you're emailing your colleague about an upcoming deadline or contacting a hiring...

Tips for Resolving Conflict Through Email

Tips for Resolving Conflict Through Email

Communicating through email has its benefits and occasionally its downsides. Sometimes it can be difficult to understand your teammates and conflict can arise through email. Thankfully, with the right approach to resolving conflict through email, you can navigate...

How to Write the Perfect Out-of-Office Reply

How to Write the Perfect Out-of-Office Reply

With the holidays quickly approaching you have probably started marking things off your to-do list in preparation for your time. Once you get your vacation time approved, it’s now time to start crafting the perfect out-of-office reply. And while it may seem like a...

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