Analytics
Know how efficiently you’re servicing your customers
Reporting tools track trends and performance metrics by team inbox, user, and time period; providing insights to inform training decisions and fine-tune schedules.
Auto-assignment
Spend less time on grunt work, more time replying to customers
Assign email with powerful workflow rules and automatic distribution, removing the need to manually assign emails.
Assign to previous owner
Give your customers conversation continuity
The ability to assign an email to the previous owner ensures that customers don’t need to explain their situation multiple times.
Skills-based routing
Ensure customers are directed to the best agent for their inquiry
Intelligent workflow rules instantly route emails to the right team members, ensuring every customer inquiry receives timely and accurate attention.
Conversation history
Quickly get up to speed on customer interactions
Your team stays on the same page with an audit trail that details when messages are received, assigned, commented on, replied to, snoozed, or archived.
client monthly metrics
245087
Intelligently-assigned emails
96%
SLA compliance rate achieved
75%
Increased team productivity
